Office and Customer Service Manager

Floor Coverings International - JDR • FL

103d • $45,000 - $60,000

About The Position

Join Floor Coverings International, where we bring design, customer care, and project management together to deliver beautiful flooring solutions. We’re seeking an Office and Customer Service Manager to oversee daily operations, facilitate vendor and customer relationships, and ensure a 5-star experience for every client.

Requirements

• A sales-driven organization mindset.
• Very strong work ethic.
• Integrity and strong customer service skills.
• Team player who collaborates well but can also work independently.
• Excellent organizational skills and attention to detail.
• Tech savvy, comfortable with Excel, Salesforce, and digital tools.
• Growth mindset with reliability, diligence, and strong follow-through.
• Basic Quickbooks Online skills, with ability to grow.

Responsibilities

• Balance office management, customer service, scheduling, vendor communication, and administrative tasks.
• Book flooring appointments and set up the sales team for success.
• Review new jobs and JotForms (work orders).
• Join daily calls with Design Associates to review schedules.
• Confirm appointments, check voicemails, and return calls.
• Receive deliveries and update the Production Calendar.
• Call new leads and send customer texts.
• Update Customer Payment Summary, Hyfin, and Salesforce with jobs and payments.
• Send final payment requests, Care & Warranty details, and Google review links.
• Collect before-and-after project photos.
• Communicate with vendors and reps about product details or pricing.
• Support customer inquiries throughout the day.
• Support the owners with Quickbooks and job costing.
• Support the owners with marketing initiatives.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health Benefits stipend
• Paid Vacation
• Paid Holidays
• Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees