Office Administrator

FCX Performance•Gillette, WY

6h•$30 - $32•Onsite

About The Position

Spencer Fluid Power, a subsidiary of Applied Industrial Technologies, offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring a full-time Office Administrator in Gillette. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Join the Applied family! Why join us? There is a reason we have been named a Best Workplace 21 times. Applied is listed as one of the World’s Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, we rank #8 in the top 50 Industrial Distributors, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you’d expect from an industry leader ( 401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc .) you will also enjoy: A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! Professional development and training. Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. Monday through Friday. There may be some overtime. In accordance with applicable wage transparency law requirements, the typical estimated hourly rate range for this position and location is $30.00 – 32.00/hr depending on experience. Potential bonus opportunity is tied to location and individual performance and has averaged $0 – $500 per year. No specific amount is guaranteed.

Requirements

2+ years customer service or inside sales experience
Fluid Power/Hydraulics product knowledge and/or industrial sales experience a plus
Strong analytical and interpersonal skills
Organizational skills, multi-tasking, prioritizing, sense of urgency, sense of humor
Use of proper English grammar, written and verbal
Computer skills including Excel, Word. ERP / P1 a plus
Valid driver’s license and clean driving record
Ability to lift up to 50 lbs.
High school diploma or equivalent
Purchasing and/or service writing for hydraulic shop / service department a plus
This position is not eligible for relocation benefits and is expected to be performed on site.
Candidates must be authorized to work in the US.
We are not able to offer sponsorship of work visas for this position.

Nice To Haves

Fluid Power/Hydraulics product knowledge and/or industrial sales experience a plus
Computer skills including Excel, Word. ERP / P1 a plus
Purchasing and/or service writing for hydraulic shop / service department a plus

Responsibilities

As Office Administrator, you will use your strong customer service and problem solving skills to respond directly to requests supporting our sales team and customers and partner in operational excellence / administrative support for the Service Center.
You will have a direct impact on customer satisfaction, retention, and sales results!
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
Maintain sales and service orders from quotation to collection including checking availability and verifying ship dates.
Review and manage job/order profitability
Assist in ordering materials for resale as well as order branch/office consumables
Invoice shipped product including VMI customers
Greet and service walk in customers
Work closely with Outside Sales to solicit business, execute order transactions and maintain superior customer service levels.
Communicate effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)
Review monthly reports and taking action where necessary.
Participate in developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
Partner in managing vendor relationships
Other duties as assigned by Management.