Office Administrator - Service Department

American Crane & Equipm • Amity Township, PA

1d • Onsite

About The Position

American Crane & Equipment Corporation (ACECO) is a full-time Office Administrator to support our Service Department. This role is ideal for someone who is highly organized, professional on the phone and in writing, and confident using Microsoft Excel to track and support daily operations.

This position plays a key role in keeping our service team organized, responsive, and customer-focused.

Requirements

• High school diploma or GED required
• Strong proficiency in Microsoft Excel (required)
• Experience answering phones and providing customer service in a professional office setting
• Strong written communication skills with excellent email etiquette
• Highly organized, detail-oriented, and dependable
• Ability to manage multiple tasks and shifting priorities
• Professional demeanor with a customer-first mindset
• Aligned with ACECO’s values and commitment to teamwork and accountability
• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws, where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen in accordance with company policy
• Ability to meet the posted work schedule and work required hours
• Ability to maintain reliable attendance and punctuality
• Willingness to follow all company policies and procedures
• Ability to perform the essential functions of the position, with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company values and expectations
• Valid proof of identity and authorization to work in the U.S. (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law
• Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73)

Nice To Haves

• Experience with scheduling, calendars, or coordination support preferred

Responsibilities

• Answer incoming phone calls, provide professional customer service, and route calls appropriately
• Manage email correspondence with clear, professional written communication
• Support scheduling activities for the Service team
• Assist with service documentation, data entry, and record maintenance
• Maintain organized electronic and paper files
• Use Microsoft Excel to track service-related information, schedules, and data
• Update spreadsheets, logs, and basic reports accurately and consistently
• Support administrative reporting needs for the Service team
• Serve as a professional first point of contact for customers, vendors, and internal teams
• Communicate clearly with technicians, service advisors, and management
• Support day-to-day office operations to keep service activities running smoothly

Benefits

• Competitive salary based on experience, skills, education, and market data
• Comprehensive medical, vision, dental, and life insurance available day one (no wait)
• Wellness plan
• Generous paid time off (unused PTO rolls over each year)
• 401K retirement plan
• 10 paid company holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees