Office Administrator

Empower Brands•Oklahoma City, OK

About The Position

Jan-Pro of Oklahoma City is seeking a highly organized and proactive Office Administrator to support daily operations, franchise development, and administrative processes. This role plays a key part in maintaining office efficiency, supporting franchise owners (CBOs), and assisting with sales and onboarding efforts. The ideal candidate is detail-oriented, bilingual in Spanish, and comfortable managing multiple priorities in a fast-paced environment.

Requirements

Bilingual in English and Spanish (required)
1+ year(s) of administrative or office support experience
Strong organizational and multitasking skills
High attention to detail and accuracy
Proficiency in Microsoft Office and comfort learning new systems (Sage, Zuper, etc.)
Excellent communication and customer service skills

Nice To Haves

Experience supporting sales teams or franchise operations
Familiarity with CRM or operational systems
Ability to work independently and manage competing priorities

Responsibilities

Answer incoming calls and serve as the first point of contact for visitors and walk-ins
Maintain a welcoming and professional office environment
Order and manage office supplies and materials
Prepare Franchise Disclosure Documents (FDDs), training manuals, and presentation packets
Assemble and coordinate starter kits for new franchisees
Track and maintain training completion records for CBOs
Create and issue ID badges for franchise owners and their employees
Schedule, confirm, and support sales presentations and appointments
Conduct Spanish-language presentations and follow up with prospective franchisees through the sales process
Assist in onboarding new accounts and managing transfers
Enter invoices into Sage from vendors and internal sources
Input evaluations and inspection data into internal systems (MV)
Maintain accurate records across multiple platforms including MV, Zuper, Sage, and shared drives
Scan and upload contracts, agreements, and related documentation
Order supplies and materials from approved vendors (Anchor, Staples, Home Depot, Sundance, ProTeam, etc.)
Ensure timely delivery of materials for office use, customers, and franchise owners
Update internal tracking boards and notify team members of new accounts, specials, and updates
Maintain organized digital and physical filing systems