Office Administrator- Full-Time

Abell Pest Control Careers•Waterford, MI

About The Position

A unique administrative customer service role with an incentive! Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Detroit (Waterford) Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

Requirements

One or more years of customer service-related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy

Nice To Haves

Inside sales experience an asset

Responsibilities

Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensures Route Managers data entry work is completed
Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Prepares bank deposit for cheques received and credit card payments
Follows up with Head Office
Solves residential account issues
Manages customer files
Ensures filing is current
Schedules Route Managers one-time work and home services
Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Orders office supplies
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his/her Manager