Office Administrator

Trane Italia•Brea, CA

4d•Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is integral to their business. The Branch Office Administrator & Administrative Assistant provides administrative, operational, and customer‑facing support to ensure the smooth day‑to‑day functioning of the branch. This role supports local leadership, service teams, and office operations by managing administrative workflows, providing excellent customer service, and maintaining accurate documentation and records. The position requires strong organizational skills, professionalism, and the ability to handle multiple priorities in a fast‑paced environment.

Requirements

High school diploma or equivalent
2+ years of administrative or office coordination experience, ideally in a service or operations environment
Strong communication, customer service, and interpersonal skills
Proficiency with standard office software (email, spreadsheets, word processing)
Ability to manage multiple priorities, meet deadlines, and work independently
High attention to detail and strong organizational skills

Nice To Haves

Associate degree preferred
Experience supporting branch or field service operations
Familiarity with business systems such as ERP, CRM, or service management platforms
Knowledge of basic accounting or billing processes

Responsibilities

Assist with processing purchase orders, invoices, and expense submissions.
Support coordination of service scheduling and technician dispatch as needed.
Ensure accuracy of data entry related to work orders, customer accounts, service documentation, and compliance records.
Collaborate with sales and operations leaders to support operational workflows.
Provide timely, professional support to customers through phone, email, and in‑person interactions.
Help address customer questions, schedule appointments, and route inquiries to appropriate team members.
Follow up on outstanding customer issues and ensure proper documentation.
Prepare reports, presentations, and internal communications for branch leadership.
Assist with meeting coordination, travel arrangements, and calendar management.
Support onboarding coordination for new hires, including badge requests, workspace setup, and training documentation.
Manage confidential information with discretion and professionalism.