Office Administrator

Premier Tech•Lafayette, NJ

35d•Onsite

About The Position

Join our Team as an Office Administrator! We're seeking a highly organized and proactive professional to oversee day-to-day office operations and ensure smooth workflows across the organization. In this role, you will serve as the primary point of contact for all incoming client requests, ensuring smooth and efficient access to our D2C (direct-to-client) services. You will oversee the triage, prioritization, and coordination of requests, playing a key role in delivering timely and exceptional support to our clients. Your future work environment We are looking for an Office Manager at our new facility in Lafayette. Your future team As a global leader in wastewater treatment, rainwater harvesting, stormwater management, liquid storage and organic waste recycling, Premier Tech Water and Environment provides sustainable solutions to current and future problems. Thanks to our local roots and our worldwide reach, we have an extensive knowledge of our markets and are masters of our destiny. What we offer Health, vision, and dental insurance plans - available day one Short-Term & Long-Term Disability Life insurance Health savings and flexible spending accounts Telehealth Team member and family assistance program 401(K) retirement plan with company match Skills development through University of Premier Tech platform Your future role Serve as the first point of contact for all D2C (direct-to-client) requests, ensuring smooth intake and prompt responses Manage, triage, prioritize, and dispatch client requests to internal teams Take ownership of order processing, tracking, and fulfillment for accuracy and efficiency Maintain strong client relationships with proactive communication and solutions Collaborate with cross-functional teams to resolve complex issues while driving a seamless client experience Handle team attendance data, payroll support, and onboarding of new team members Support daily office operations, including shipping, receiving, inventory, and supply management Maintain accurate records, generate reports, and identify opportunities for process improvement Promote continuous improvement and environmental health & safety programs Required skills Degree in administration, A.A.S. in business, or equivalent experience Dispatch or customer service experience Office administration experience - HR administration is a plus Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and common office tools Experience with CRMs and customer service software Strong written and verbal communication skills Excellent problem-solving abilities and attention to detail Knowledge of NJ geography for planning and dispatching routes Ability to work independently and collaboratively in a fast-paced environment Customer-focused mindset with professionalism and strong interpersonal skills Adaptable, resilient, and proactive in handling challenges Team player able to collaborate with multiple stakeholders Forklift experience is a plus Health and Safety knowledge Do these words spark your interest? office, administration, administrative support, communication, client, dispatch, customer service, collaboration, septic, water treatment Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

Requirements

Degree in administration, A.A.S. in business, or equivalent experience
Dispatch or customer service experience
Office administration experience - HR administration is a plus
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and common office tools
Experience with CRMs and customer service software
Strong written and verbal communication skills
Excellent problem-solving abilities and attention to detail
Knowledge of NJ geography for planning and dispatching routes
Ability to work independently and collaboratively in a fast-paced environment
Customer-focused mindset with professionalism and strong interpersonal skills
Adaptable, resilient, and proactive in handling challenges
Team player able to collaborate with multiple stakeholders
Health and Safety knowledge

Nice To Haves

Forklift experience is a plus

Responsibilities

Serve as the first point of contact for all D2C (direct-to-client) requests, ensuring smooth intake and prompt responses
Manage, triage, prioritize, and dispatch client requests to internal teams
Take ownership of order processing, tracking, and fulfillment for accuracy and efficiency
Maintain strong client relationships with proactive communication and solutions
Collaborate with cross-functional teams to resolve complex issues while driving a seamless client experience
Handle team attendance data, payroll support, and onboarding of new team members
Support daily office operations, including shipping, receiving, inventory, and supply management
Maintain accurate records, generate reports, and identify opportunities for process improvement
Promote continuous improvement and environmental health & safety programs