Office Administrator

LaCasa, Inc. • Goshen, IN

2h • Onsite

About The Position

The Office Administrator plays a vital role in creating a welcoming, organized, and supportive environment at our headquarters. This position is both big-picture and detail oriented, has high emotional intelligence, enjoys working independently and collaboratively, is focused and able to juggle multiple priorities, serving as the first point of contact for clients, partners, and guests, while also providing essential administrative and operational support across all departments.
Guided by Lacasa’s core values—Respect Human Dignity, Work Together, Pursue Excellence, and Build to Last— the Office Administrator ensures the seamless coordination of front desk operations, enhances cross-functional collaboration, and contributes to a workplace culture that values people, fosters efficiency, and builds long-term impact.

Requirements

• Bachelor’s degree preferred. An equivalent combination of education and experience considered that has provided the necessary knowledge and skills to fulfill the requirements of this position may be considered.
• Minimum of 2 years’ experience in office management.
• Proficiency in data entry and proofreading.
• Experience handling sensitive and confidential data with integrity.
• Excellent verbal and written communication skills; able to communicate complex ideas simply and succinctly.
• Excellent clerical and computer skills: proficient or advanced skills in Microsoft Suite, and experience with data management.
• Self-starter with careful attention to detail and strong sense of initiative and a process-improvement and continuous learning mindset.
• Strong administrative and reporting skills.

Nice To Haves

• Bilingual (Spanish) preferred but not required.

Responsibilities

• Greet and establish rapport with employees, clients, visitors, and other guests entering and exiting the building.
• Screen and direct incoming calls, emails, and visitors to the appropriate individual or department, relaying important information promptly and with discretion.
• Provide information to callers and walk-ins about programs and services available at Lacasa.
• Order supplies, monitor and maintain inventory of general office supplies; reorder as needed and manage vendor communications.
• Ensure that shared areas (kitchen, supply closets, front desk) are tidy, functional, and well-stocked.
• Perform general administrative tasks including data entry, document preparation, correspondence, and filing.
• Receive, sort, and distribute mail and packages; serve as backup for mail distribution as needed.
• Assist with administrative duties and complete a variety of tasks that include preparing correspondence, arranging and booking travel arrangements, agendas and compiling documents for internal and external meetings.
• Work closely and effectively to keep the Executive Team informed of upcoming commitments and events, following up appropriately.
• Manage scheduling and logistics for key internal events such as board meetings and staff meetings. This includes logistical research and planning, day-of support, and invoice/billing management.
• Attend board meetings to take accurate minutes, capturing key discussions, decisions, and action items.
• Assist with research support and reports in the donor database. Enter donor notes from Executive Team as directed.
• Maintain physical files of donor receipts and checks in accordance with Lacasa’s document retention policy.
• Assist with board packet preparation and minutes as needed. Submit official board resolutions and notarize documents as needed.
• Intake basic information for prospective tenants. Provide information to incoming clients on available rental units within Lacasa’s portfolio.
• Notify and refer to Property and Site Managers incoming inquiries or specific requests for rentals.
• Accept and process incoming rent and mortgage payments per established protocols.
• Accept completed rental applications and payments, ensuring proper documentation and follow-up.
• Enter work orders into Property Management software: route client or tenant concerns to appropriate staff.
• Intake/receive all gifts and donations and send acknowledgements in a timely manner.
• Intake/maintain volunteer sign in tracking sheets, and waiver signoffs. Notify volunteer coordinators on special volunteer requests.
• Distribute mail and scan bank statements during Staff Accountant absences.
• Assist with claims, spreadsheet updates (e.g., occupancy), document filing, and yearly administrative tasks such as organizing journal vouchers and preparing A/P labels.
• Upload property and legal documents to official systems such as the Recorder’s Office when required.
• Assist with administrative tasks related to community engagement, and outreach projects.
• Provide logistical or clerical support for CB&E initiatives.
• Maintain switchboard messaging current. Verify staff extensions are up to date and follow up with staff when inaccuracies are found. Be primary point of contact for switchboard vendor to correct issues.
• Participate in professional development and training opportunities as requested by supervisor.
• Attend Lacasa’s annual meeting and monthly all-staff meetings.

Benefits

• 9 paid holidays
• Medical, Vision, Dental
• Vacation & Sick Time
• Health Savings Account
• Life Insurance (paid for by Lacasa)
• 403(b) retirement (plus match opportunities)
• EAP- Employee Assistance Program
• Employees selecting Health Insurance are eligible for an HSA funded by Lacasa. What we contribute on your behalf depends on the type of health coverage you select.
• At the completion of initial 90-day period Lacasa contributes 3% of your salary towards your 403b. In addition, beginning with the second year of employment, Lacasa will match voluntary contributions of regular full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees