Office Administrator

Superior Plus Propane Talent Acquisition•Lumberton, NC

42d

About The Position

The Office Administrator will play a key role in managing administrative tasks, customer communications and supporting field operations. This role is key to keeping the office running smoothly through completion of general administrative duties with industry-specific responsibilities related to safety, compliance, customer service and logistics.

Requirements

Basic Education
High school diploma or equivalent, or equivalent experience
More than one year and less than three years of relevant experience
Minimum 2 years previous experience in an office or administrative support role
Good working knowledge of Microsoft Office products, including Outlook.
Excellent customer service skills.
Organized, accountable and detail oriented
Comfortable in an environment filled with competing priorities, deadlines, and urgent requests.
Excellent communication skills, both oral and written
Ability to communicate clearly and professionally via in-person, telephone and email communication.

Nice To Haves

Prior Propane Industry knowledge preferred but not required

Responsibilities

Assist and support customer general inquiries and resolve concerns in person (where applicable), telephonically, and via email
May travel between multiple locations to provide support
Provide general administrative support to office staff and management
Ownership of mail processing, filing and document management, as well as maintaining office supplies
Coordinate with other departments to support operational needs of the business
May assist in obtaining permits for service work, ensuring proper documentation and compliance
May educate customers on propane appliances (e.g. heaters, fireplaces, etc.) and assist in selection, based on needs/home set-up of customer
Combine administrative duties with retail appliance sales, customer service, and commission -based incentives
May respond to service requests or emergency calls
May reconcile daily cash and credit transactions
Carry out special projects assigned by the District Manager
Performs other related duties as assigned