Office Administrator, Residential Life
About The Position
This position is responsible for managing the operations of Residential Life Operations, which reports to the Associate Director of Residential Operations. They will supervise the efforts of recruitment and selection for the department. Given that many of those roles have a 5-year limit, this is a large ongoing area of responsibility. This position will liaise with areas within the department to help answer students' and parents' questions about residence hall living, residence hall contracts, policies/procedures, etc. They will provide supervision for the front desk of the Office of Residential Life, which is the artery of the university housing services department. This includes hiring, training, and scheduling front desk student staff. In addition, this position is responsible for managing administrative duties for the associate director of residential operations. Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff requests.
Requirements
- High school diploma or equivalent.
- Any one of the following from the categories below:
- Four (4) years (48 months) of work experience comparable to the third level of this series. This includes work such as performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages.
- Two (2) years (24 months) of work experience comparable to the fourth level of this series. This includes work such as performing highly specialized administrative support duties. In-depth knowledge of the organization, programs, policies, and procedures of the unit is essential to the performance of the duties, along with the ability to use good judgment, the ability to operate computer systems, using word processing, database, and software packages, and to exercise discretion in handling sensitive and confidential information.
Nice To Haves
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
- Knowledge of principles and processes for providing customer and personal services, including needs assessment and evaluation of customer satisfaction.
- Detail-oriented, proficient in administrative procedures such as word processing, filing systems, and online information systems.
- Outstanding communication and ability to relate well with external constituencies and provide excellent information services to prospective staff, students, administrators, and faculty.
- Ability to perform work with diplomacy, accuracy, and thoroughness, and see the big picture relative to event planning, recruitment, selection, assessment.
- Excellent time management and problem-solving skills.
- Must be able to work independently as well as part of a team.
- Ability to prioritize numerous projects with a variety of constituents and timelines.
- Ability to exercise a high degree of confidentiality, professionalism, dependability, and accuracy.
- Experience with hiring, supervising, scheduling, and training student staff.
Responsibilities
- Managing the operations of Residential Life Operations
- Supervise the efforts of recruitment and selection for the department
- Liaise with areas within the department to help answer students' and parents' questions about residence hall living, residence hall contracts, policies/procedures, etc.
- Provide supervision for the front desk of the Office of Residential Life
- Hiring, training, and scheduling front desk student staff
- Managing administrative duties for the associate director of residential operations
- Screening incoming calls, visitors, and mail
- Composing reports and memos
- Creating and maintaining electronic and paper files
- Scheduling and maintaining event calendars
- Tracking appeals and project/communication timelines
- Assisting with processing student and staff requests
Benefits
- Insurance benefits , including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday / administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
