Office Administrator / Leasing Agent

Clear Investment Group•DeKalb, IL

2d•$17 - $19•Onsite

About The Position

Terraces at DeKalb is seeking a proactive and detail-oriented Office Administrator / Leasing Agent to support daily property operations with a strong focus on leasing, resident retention, and office administration. This role is essential in maintaining excellent resident relations, ensuring efficient office workflow, and contributing to high occupancy across the community. As a Property Associate, you will assist prospects through the leasing journey, provide ongoing support to current residents, and manage essential administrative tasks that keep the property operating smoothly. You are a key point of contact for residents, vendors, and team members and play an important role in creating a positive and well-organized community environment.

Requirements

1–2+ years of customer service or administrative experience (leasing or property management preferred)
Strong communication, customer service, and organizational skills
Comfortable working in a fast-paced office environment with frequent resident interaction
Proficiency with Microsoft Office; experience with Yardi or similar property management software is a plus
Professional appearance and positive, friendly attitude
Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
High school diploma or equivalent; additional coursework in business, real estate, or administration is a plus
Must be available for weekend or flexible hours as needed

Responsibilities

Greet, engage, and build rapport with prospective residents during tours and inquiries
Showcase available units and community amenities in a compelling and informative manner
Communicate the benefits and lifestyle of living at Terraces at Dekalb
Meet or exceed leasing, occupancy, and response-time goals
Process applications, prepare lease files, and ensure compliance with Fair Housing and company policies
Follow up with all leads through phone, email, and CRM systems to convert prospects to leases
Provide outstanding customer service through timely responses and friendly interaction
Support renewal efforts by preparing renewal offers, following up with residents, and addressing concerns
Participate in resident engagement activities, events, and satisfaction initiatives
Assist in promptly resolving resident issues by coordinating with management and maintenance teams
Maintain accurate records of availability, pricing, lease expirations, and traffic
Manage office tasks including answering phones, preparing documents, filing, and organizing daily workflow
Ensure the leasing office, common areas, and model units are clean, organized, and tour-ready
Enter and maintain data in Yardi or CRM platforms in real time
Assist with vendor coordination, invoice processing, and office supply management
Support the Property Manager with reporting, scheduling, and general property operations
Assist with online listings, updates, and digital marketing efforts
Help create and post social media content and engage with local community partners
Track leasing performance and traffic sources to identify trends and opportunities