Office Administrator / Customer Service Coordinator

Voda Cleaning & Restoration of Chicago West • West Chicago, IL

8d • $20 - $23 • Onsite

About The Position

This role is the administrative backbone of our operation. You’ll be the first point of contact for many customers, helping manage leads, scheduling, communication, and internal coordination. This is an in-person position based out of our West Chicago office and offers strong growth potential as the business scales.

If you enjoy helping people, staying organized, and being part of a fast-paced, service-driven environment, this could be a great fit.

Requirements

• Strong customer service and communication skills
• Comfortable speaking with customers and handling follow-ups
• Some sales, service, or administrative experience preferred
• Highly organized and detail-oriented
• Confident using computers, email, and scheduling software
• Reliable, professional, and able to work independently
• Positive attitude and willingness to grow with the company

Nice To Haves

• Experience in home services, restoration, or scheduling/dispatch
• Familiarity with CRM systems or job scheduling tools
• Experience managing multiple priorities in a fast-paced environment
• Social media or marketing support experience

Responsibilities

• Respond to incoming leads (calls, emails, online inquiries)
• Schedule jobs and coordinate calendars for technicians
• Deliver high-level customer service before, during, and after jobs
• Assist with sales follow-up and customer communication
• Support vendor and referral partner relationships
• Help with social media posting and basic local marketing efforts
• Maintain organized job records, notes, and documentation
• Provide general administrative support to ownership and operations

Benefits

• 401(k)
• Opportunity for advancement
• Training & development
• Performance-based bonus opportunities
• Clear growth path as the business expands
• Supportive, hands-on leadership
• Opportunity to help build a business from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed