Office Administrator / Operations Coordinator

Servpro•Boca Raton, FL

7h•$45,000 - $50,000

About The Position

About the Role SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar). This role is critical to keeping daily operations running smoothly and supporting field teams, customers, and management. The ideal candidate understands the fast-paced nature of service-based businesses, is highly organized, and can confidently manage multiple priorities at once.

Requirements

1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)
Strong organizational skills with excellent attention to detail
Professional phone and email communication skills
Ability to multitask and thrive in a fast-paced, deadline-driven environment
Proficiency with office software (Microsoft Office / Google Workspace)
Experience with scheduling, invoicing, or CRM/job management systems preferred

Nice To Haves

Experience with insurance-related work, service billing, or job costing
Familiarity with Xactimate
Understanding of emergency or after-hours service operations

Responsibilities

Answer incoming calls; provide professional, customer-focused communication
Schedule jobs, coordinate crews, and manage calendars
Create, process, and track work orders, invoices, and documentation
Communicate with customers, vendors, subcontractors, and internal teams
Support billing, collections, and insurance or service documentation (where applicable)
Maintain accurate records in CRM, job management, and accounting systems
Assist management with reporting, follow-ups, and administrative tasks
Ensure office processes stay organized, compliant, and efficient