Office Administrator/CSR

Morgan Miller Plumbing • Grandview, MO

9d

About The Position

Our locally owned, almost 30-year-old, full-service plumbing company is seeking a part-time Office Administrator/CSR representative. Our commitment to quality, integrity, craftsmanship, and excellence in customer service is what drives our business and sets us apart from our competition. This position requires a highly-organized, outgoing, and detail-oriented individual to ensure our customers have an excellent experience from start to finish.

Requirements

• High School diploma or equivalent
• Outgoing
• Able to multi-task
• Self-Starter – able to work independently
• Excellent phone and customer service skills
• Identify and solve problems in a timely manner
• Basic knowledge of Microsoft Office & QuickBooks
• MUST be DEPENDABLE

Nice To Haves

• Plumbing industry experience is a plus

Responsibilities

• Answer phones and respond to customer requests in a professional & speedy manner
• Educate the customer on product offerings and specials
• Create daily schedule and dispatch customer calls and return visits
• Ensure that the right technician is dispatched to each job
• Interact and support technicians in the field
• Manage pending work orders for timely completion
• Thank the customer for the business

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED