Office Administrative Assistant

Double M Aviation•Lakeland, FL

About The Position

The Office Administrative Assistant supports the daily operations of Double M Aviation by coordinating administrative tasks, customer communication, scheduling, and internal office processes. This role works closely with maintenance staff and management to ensure accurate documentation, timely customer updates, and smooth workflow across departments.

Requirements

Valid U.S. Driver’s License
Enjoys customer service with strong written and verbal communication skills
Excellent organizational, time-management, and multitasking abilities
Strong analytical and problem-solving skills
Ability to follow established procedures and workflows
Proficient in Microsoft Office with a typing speed of 50+ WPM
Aviation experience preferred, but not required

Responsibilities

Administrative Coordination & Documentation: Provide administrative support by preparing daily update emails, tracking technician hours, maintaining records and templates, and ensuring proper filing of work orders and invoices.
Customer Communication & Support: Communicate with customers through routine updates, approval requests, reminders, and front-desk interactions to ensure clear, timely, and professional service.
Scheduling & Workflow Management: Assist with scheduling maintenance and inspections while maintaining internal tracking systems to support efficient shop and office operations.
Office & Internal Support: Support daily office functions including phone coverage, office supplies, mail handling, access coordination, and basic workflow tools.
Employee Support & Onboarding: Assist with employee onboarding, training documentation, badging, and offboarding tasks as needed.