Offer Manager - Global Partner Managed Services, Security Portfolio

Cisco Systems, Inc.•Research Triangle Park, NC

32d

About The Position

Cisco's Partner Managed Services organization-part of Global Partner & Routes to Market Sales (GPRS)-helps partners build, package, and deliver their own managed services built on Cisco technology. Our role is to encourage and equip partners to develop differentiated, dedicated offers that showcase the full value of Cisco's platforms while driving lasting customer and business success. You'll join a global group of experienced offer strategists and partner experts who bridge technology, business, and customer experience to accelerate Cisco's security-led growth. You'll lead the creation and evolution of managed-service offers built on Cisco's Security platforms - including Secure Service Edge (SSE), Extended Detection and Response (XDR), and Zero Trust solutions - using technologies such as Duo, Umbrella, and Secure Firewall to deliver unified protection across users, devices, and networks. You'll collaborate with a diverse range of partners-from regional MSPs and VARs to global systems integrators and telecommunications providers-helping them translate Cisco innovation into differentiated, outcome-based offers that evolve as both the portfolio and the market mature. This role offers significant room to grow as Cisco and its partners expand into new managed-service domains and emerging security innovations. You'll help partners turn Cisco's security capabilities into real-world customer outcomes while growing their own service businesses. This role blends strategic storytelling, partner insight, and cross-functional leadership.

Requirements

6+ years of experience in product management, offer management, or partner programs, ideally within Managed Services, Security, or Networking.
Demonstrated success in developing, launching, or leading at least 3 distinct managed security service offerings, or 5+ years of direct experience enabling partners build, deliver, and monetize.
Validated experience (e.g., 3+ years) with Cisco Security technologies (e.g., Duo, Umbrella, Secure Firewall, SSE, XDR, Zero Trust solutions) and a track record of staying current with AI security trends.

Nice To Haves

Storytelling and presentation excellence-able to connect technology to business value for executive and field audiences.
Skilled in go-to-market execution, service design, and lifecycle management.
Highly collaborative and comfortable leading across a matrixed, global organization.
Passion for helping partners succeed and driving scalable, measurable impact.

Responsibilities

Design & Deliver: Develop partner-managed security offers through Cisco's lifecycle model-from concept to scale.
Collaborate Across Cisco: Work closely with Service Creation, Sales Acceleration, and Engineering teams within GPRS, as well as Business Unit product and engineering teams, regional service creation teams, and Cisco field sales specialists to ensure partner success.
Create & Inspire: Develop narratives, presentations, and playbooks that translate technical capabilities into compelling customer outcomes.
Champion the Partner Perspective: Guide partners on operationalizing Cisco technology-from onboarding to monitoring, reporting, and renewal.
Market Insight: Identify emerging trends, competitive dynamics, and opportunities to evolve Cisco's Security Managed Services portfolio.
Commercial Alignment: Support creation of routes-to-market, pricing frameworks, and compensation models that drive adoption.
Partner Advocacy: Represent partner needs to internal business units to drive continuous product and program improvements.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

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