Off-the-Floor Operations Manager

Light Of Life Rescue Mission•Pittsburgh, PA

About The Position

Light of Life Rescue Mission serves people experiencing homelessness and material needs in Pittsburgh. Our ministry has been a beacon of hope in the Northside since 1952. We seek an Operations Manager for our Off-the-Floor Furniture Bank. This position manages a staff that receives, stores, and delivers goods to clients. The role ultimately helps Light of Life to fulfill its mission and positively impact the community.

Requirements

Minimum high school diploma or GED
Valid PA Driver's license and clean driving record
7-10 years' driving experience
Proven experience in operations management, ideally within a nonprofit or social service organization.
Strong organizational and leadership skills with the ability to manage a diverse team of staff and volunteers.
Excellent communication and interpersonal skills.
Proficiency in inventory management software and Microsoft Office Suite.
Ability to work collaboratively and build relationships with donors, clients, volunteers, and other stakeholders.

Nice To Haves

Furniture delivery experience preferred

Responsibilities

Inventory Management: Oversee the organization's inventory of donated furniture items.
Develop and implement inventory control procedures to ensure accurate tracking and efficient utilization of resources.
Monitor inventory levels and coordinate restocking efforts as needed.
Logistics and Distribution: Manage the logistics and distribution processes, including working directly with client services team at OTF, reviewing work orders, and printing of pickup and delivery routes.
Coordinate with drivers and volunteers to ensure timely and safe transport of furniture to clients.
Optimize delivery routes and logistics to minimize costs and environmental impact.
Warehouse Management: Supervise the delivery team, including training and performance evaluations.
Maintain a clean and organized warehouse space that prioritizes safety and efficiency.
Implement safety protocols and ensure compliance with OSHA regulations.
Client Services (Pickup Coordinator and Delivery Coordinator): Collaborate with the client services team to ensure clients receive the furniture and household items they need in a respectful and dignified manner.
Develop and implement processes to assess client needs and preferences.
Donation Processing: Coordinate the collection and processing of donated furniture, including quality control and repairs if necessary.
Ensure all donations are properly cataloged and stored.
Reporting and Analysis: Generate regular reports on operational performance, including inventory levels, distribution metrics, and resource utilization.
Analyze data to identify areas for improvement and cost-saving opportunities.
Vehicle Maintenance: Maintain a fleet of trucks, including the daily monitoring of all trucks, routine maintenance, and scheduling of repairs.
Budget Management: Assist in developing and managing the operational budget, monitoring expenses, and identifying cost-saving measures.
Meet or exceed income goals for the Ministry's furniture bank subsidiary.
Establish mutual trust and create a safe, authentic environment.
Serve clients and co-workers in a loving manner.
Uphold Light of Life's Core Values: Honoring God, Loving Well, Embracing Growth, Valuing Diversity, and Pursuing Excellence.
Practice faithful stewardship of all resources.
Model personal responsibility, accountability, and a willingness to self-reflect.