Off Site Linen Worker

Novo Building Products•Highland Park, IL

85d•Onsite

About The Position

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. SHIFT HOURS: 5:00AM to 1:30PM POSITION SUMMARY: The Off-Site Linen Distribution Technician is responsible for carrying the client’s linen requirements throughout the facility ensuring that the client’s needs are met in a timely manner. Primarily responsible for the transfer of clean or soiled linen, to designated areas of the facility in such a way as to avoid any chance of cross-contamination. Demonstrates company values, by exceeding the client’s and team's expectations. Serves as the first point of contact between the company and the client.

Requirements

High School or GED
1 to 2 years of experience in the health care, manufacturing or similarly situated industries.
Solid customer relations and service skills.
Strong interpersonal and communication skills.
Positive “can do” attitude with the ability to lead.
Ability to work in a fast-paced environment.
Ability to stand for long periods of times, walk, bend, stoop, twist, and reach for various items.
Ability to operate laundry equipment, carts, and storage and dispensing mechanisms
Able to keep the court and stack individual items into carts.
Ability to lift up to 35 pounds.
Ability to push or pull a cart that may weigh up to 250 pounds.
Willingness to work evenings, night shifts, weekends, and holidays.
Must be comfortable with giving and receiving open feedback.
Basic computer knowledge and the willingness to work evenings, night shifts, weekends, and holidays.
Must be comfortable with giving and receiving open feedback.
Basic computer knowledge and the willingness to learn new computer applications.

Responsibilities

Ensure the proper transportation of clean linen in covered carts to designated areas.
Ensure the collection of soiled linen from various locations and its transportation in covered carts to its designated areas.
Verify the quantities of linen to be delivered.
Perform linen inventory as required.
Resolve client issues.
Communicate effectively with the supervisor regarding potential client issues and linen quality concerns.
Build and sustain great customer relationships by providing customer support and by working with internal resources to solve customer issues.
Uphold quality standards.
Help maintain the department in a clean, orderly, and safe fashion.
Adherence to established procedures and requirements of the institution.
As needed, operates equipment, and performs duties related to the successful operation of the department.
Understand, observe, and adhere to all safety procedures and policies.
Performs general clerical duties such as typing, answering phones, etc.
Adhere to Joint Commission Standards.
Assist and perform other duties as assigned.