Off-Course Staff Support Coordinator

Taylor Made Golf•Carlsbad, CA

5d•$26 - $29•Onsite

About The Position

This position is part of the US Staff Support team, and is responsible for providing operational excellence for the Staff program through the contract execution process, Staff communications, as well as assisting with event preparation and execution. Essential Functions and Key Responsibilities: Management of Off Course/Strategic Staff Program Work with Strategic Account Managers and Regional Sales Managers on identifying the contracted Associates/Fitters Assist with the Off-Course Staff program contract distribution and completion Manage a specific reconciliation processes, including auditing of Staff returns, uploading allocation monies and reconciling payments Manage Swap / Trade-in programs and work to improve process efficiencies Liaise with Service department to establish consistent cross-departmental service standards Assist in TP Classic and National Event planning, staging and execution Provide support to Regional Sales Managers, Strategic Account Managers and Outside Sales Reps regarding Staff programs, including contract execution, rep allocations and order allocations Help with managing the budget associated with Strategic/Off Course Program Assist with quarterly Top Staff drop-shipments and new product seeding orders

Requirements

Authentic golfer with high-level knowledge of the game and fluent terminology.
Outstanding communication skills (written, oral)
Strong relational skills in order to connect with Staff members and foster cross-departmental collaboration.
Advanced MS Excel capability
Proficiency with MS Word, Access, PowerPoint
Strong DOMO, GTS, Echosign and MS Dynamics capabilities
Advanced Golf Genius capability
Proficiency with Oracle, TM Direct, and IProcurement systems
Ability to work well under pressure and against deadlines
Exceptional organization and multi-tasking skills
Must be a team player.
Strong knowledge of the sports promotion industry or country club environment
Bachelors degree preferred
5+ years of customer service experience, preferably in the golf industry
2+ years of experience with account management and contract execution
Frequent domestic travel required (estimated 25%)
Ability to work extended hours as necessary, including weekends
Light physical effort equal to frequent lifting or moving of lightweight materials

Nice To Haves

Golf handicap index less than 10 preferred
Fitting expertise and knowledge of fitting technologies (Trackman, GCQuad, etc.) preferred

Responsibilities

Management of Off Course/Strategic Staff Program
Work with Strategic Account Managers and Regional Sales Managers on identifying the contracted Associates/Fitters
Assist with the Off-Course Staff program contract distribution and completion
Manage a specific reconciliation processes, including auditing of Staff returns, uploading allocation monies and reconciling payments
Manage Swap / Trade-in programs and work to improve process efficiencies
Liaise with Service department to establish consistent cross-departmental service standards
Assist in TP Classic and National Event planning, staging and execution
Provide support to Regional Sales Managers, Strategic Account Managers and Outside Sales Reps regarding Staff programs, including contract execution, rep allocations and order allocations
Help with managing the budget associated with Strategic/Off Course Program
Assist with quarterly Top Staff drop-shipments and new product seeding orders