Off-Course Staff Support Coordinator
About The Position
This position is part of the US Staff Support team, is is responsible for providing operational excellence for the Staff program through the contract execution process, Staff communications, as well as assisting with event preparation and execution. Essential Functions and Key Responsibilities: Management of Off Course/Strategic Staff Program Work with Strategic Account Managers and Regional Sales Managers on identifying the contracted Associates/Fitters Assist with the Off-Course Staff program contract distribution and completion Manage a specific reconciliation processes, including auditing of Staff returns, uploading allocation monies and reconciling payments Manage Swap / Trade-in programs and work to improve process efficiencies Liaise with Service department to establish consistent cross-departmental service standards Assist in TP Classic and National Event planning, staging and execution Provide support to Regional Sales Managers, Strategic Account Managers and Outside Sales Reps regarding Staff programs, including contract execution, rep allocations and order allocations Help with managing the budget associated with Strategic/Off Course Program Assist with quarterly Top Staff drop-shipments and new product seeding orders
Requirements
- Authentic golfer with high-level knowledge of the game and fluent terminology.
- Outstanding communication skills (written, oral)
- Strong relational skills in order to connect with Staff members and foster cross-departmental collaboration.
- Advanced MS Excel capability
- Proficiency with MS Word, Access, PowerPoint
- Strong DOMO, GTS, Echosign and MS Dynamics capabilities
- Advanced Golf Genius capability
- Proficiency with Oracle, TM Direct, and IProcurement systems
- Ability to work well under pressure and against deadlines
- Exceptional organization and multi-tasking skills
- Must be a team player.
- Strong knowledge of the sports promotion industry or country club environment
- Bachelors degree preferred
- 5+ years of customer service experience, preferably in the golf industry
- 2+ years of experience with account management and contract execution
- Frequent domestic travel required (estimated 25%)
- Ability to work extended hours as necessary, including weekends
Nice To Haves
- Golf handicap index less than 10 preferred
- Fitting expertise and knowledge of fitting technologies (Trackman, GCQuad, etc.) preferred
Responsibilities
- Management of Off Course/Strategic Staff Program
- Work with Strategic Account Managers and Regional Sales Managers on identifying the contracted Associates/Fitters
- Assist with the Off-Course Staff program contract distribution and completion
- Manage a specific reconciliation processes, including auditing of Staff returns, uploading allocation monies and reconciling payments
- Manage Swap / Trade-in programs and work to improve process efficiencies
- Liaise with Service department to establish consistent cross-departmental service standards
- Assist in TP Classic and National Event planning, staging and execution
- Provide support to Regional Sales Managers, Strategic Account Managers and Outside Sales Reps regarding Staff programs, including contract execution, rep allocations and order allocations
- Help with managing the budget associated with Strategic/Off Course Program
- Assist with quarterly Top Staff drop-shipments and new product seeding orders
Benefits
- health & wellness
- performance bonuses
- product discounts
- holidays
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
