OEM Network Specialist

CCC Intelligent Solutions

3d•$62,624 - $90,000•Onsite

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role The OEM Network Specialist acts as a consultative partner to Original Equipment Manufacturer (OEM) customers to ensure a positive experience by maximizing the value and benefit of CCC’s OEM NET products and services. Maintains a deep knowledge of OEM, industry, product, and role in the market. Manages the industry relations portfolio to assist in OEM onboarding certified repair facilities, and creates new OEM implementations, training, and program performance reviews to ensure the client experience is seamless and consistent. Works cross-functionally with CCC account team to ensure key tasks are being managed successfully. This position is embedded into the customer organization with regular presence on-site as specified by the customer.

Requirements

4-year degree preferred or related work experience
3 years minimum project management or related work experience
2 years client service/advising experience preferred
OEM or OEM Dealer exposure/experience a plus
Demonstrated track record of running analytics on complex data sets and presentations of results to internal and external audiences at various degrees of seniority.
50+% travel or onsite presence as designated by customer
Knowledge of business process or workflow solutions
Product platform technical expertise
Excel, Tableau or similar analytics package
Technical, Business, and Industry Knowledge
Relationship building
Ability to integrate into customer teams while preserving a “CCC first” mentality.
Consulting/Advising /Presentation Skills
Knowledge of CCC’s products and Services
Interpersonal Communication
Project Planning / Management
Conflict Management
Priority Management
Decision Making
Customer Focus
Influential Leadership

Nice To Haves

OEM or OEM Dealer exposure/experience a plus

Responsibilities

Serves as the designated OEM point of contact for day-to-day account management related to certified networks.
Educates internal teams on new OEM Certified Repair Network (CRN) objectives and projects.
Receives OEM issues, conducts research to clarify and resolve issues, and communicates resolution to the customer support team for ongoing educational purposes and improved customer support.
Oversees CRN shop agreements and takes a proactive approach with upcoming renewals.
Provides advice regarding strategic and operational partnership requirements.
Provides analysis of program performance, and ongoing opportunities for program improvement.
Supports new program rollouts/launches in conjunction with Product and other cross-functional teams.
Communicates with OEM dealers and field representatives regarding network updates and initiatives.