OD Critical Specialist
About The Position
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Interact with customers by phone and email to provide information regarding OD Critical & Expedited services and shipments. Always provide exceptional customer service to internal and external customers. Assist less experienced employees with customer issues and help drive team performance.
Requirements
- High School diploma or equivalent; Bachelor’s degree preferred
- 3 years customer service experience in a transportation company.
- Understanding of the trucking industry and how freight moves through the system.
- Strong phone and verbal communication skills along with active listening skills.
- Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner.
- Ability to negotiate and secure shipments based on set guidelines.
- Demonstrated proficiency with Office programs, such as Outlook, Excel, and Word.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, ability to interact with different types of personalities.
- Ability to handle high stress situations and remain calm.
Responsibilities
- Manage large amounts of inbound and outbound calls and emails regarding OD Critical & Expedited services in a timely manner.
- Daily monitoring of OD Critical shipments to ensure they meet promised delivery dates.
- Quote and book OD Critical shipments in a timely manner
- Carry and monitor dedicated on call phone for OD Critical after hours
- Identify customers’ needs, clarify information, research every opportunity, and provide solutions and/or alternatives by following communication “scripts” when handling different topics.
- Provide accurate information regarding expedited shipments to both internal and external customers
- Provide Service 2.OD to all internal and external customers
- Build sustainable relationships and engage customers by going the extra mile
- Keep the customer satisfied at the core of every decision
- Work closely with central dispatch, managers, and operations to accommodate customers’ needs.
- Accept ownership for effectively resolving customers’ issues, complaints, and inquiries.
- Assist and collaborate with initiatives and task across the Expedited Suite of Services
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- We prioritize our OD family of employees
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
