Ocular Surgery Account Manager-New Jersey

Harrow, Inc.

5h•Remote

About The Position

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America, characterized by an entrepreneurial culture where every team member is encouraged to take ownership of their role. The company's values emphasize innovation, ensuring patient access to affordable medicines, and a commitment to supporting ophthalmologists engaged in mission work globally by providing free medicines to help restore or maintain sight for those in need. Harrow boasts a comprehensive ophthalmic pharmaceutical portfolio, including an expanding Retina Portfolio (IHEEZO®, TRIESENCE®, BYOOVIZTM, OPUVIZTM), a broad Dry Eye Disease product line (VEVYE®, FLAREX®, FRESHKOTE®), a peri-operative Surgical product line (TRIESENCE®, BYQLOVITM), and a Rare and Specialty product line (ILEVRO®, NATACYN®, VERKAZIA®), alongside a robust internal development pipeline with multiple late-stage candidates. The Ocular Surgery Account Manager (OSAM) is responsible for driving business growth for Harrow-approved products, with a primary focus on expanding sales within a defined geographic region. This role reports directly to the National Sales Director, Ocular Surgery. The ideal candidate is a highly motivated self-starter with strong business acumen, capable of offering solutions to challenges, maintaining a positive presence with internal and external customers, and demonstrating excellent organizational and multitasking skills within the continuously evolving ophthalmic surgery environment. The OSAM will achieve assigned monthly, quarterly, and annual sales revenue and product objectives through consultative and value-based communications with ophthalmologists, surgery centers, and their staff regarding the use, characteristics, and advantages of Harrow's peri-operative products. Prospective candidates should have a proven track record of success in managing peri-operative therapies, fostering relationships between physician offices and Ambulatory Surgery Centers (ASCs), experience with buy-and-bill sales, and the ability to thrive in a highly collaborative matrix environment.

Requirements

Bachelor’s degree in a related field
Has 3+ years of successful ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience preferred
Ability to build, develop, and foster longstanding relationships with customers
Ability to quickly absorb product and practice information and offer solutions that resonate
Experience with the execution of strategic and targeted business plans around priorities and goals
Proficient with MS Office products, including Word, Excel, and PowerPoint
Knowledge of how physicians make decisions regarding patient care for various therapies
Excellent presentation and interpersonal skills
Solid independent judgment and initiative required
Superior communication and written skills are a must
Ability to multitask, adjusting priorities as needed
Good problem-solving and analytical skills
Ability to become proficient with Salesforce CRM

Nice To Haves

3+ years of successful ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience

Responsibilities

Takes 100% ownership, with an entrepreneurial mindset, to meet or exceed quarterly sales revenue and product goals
Ability to effectively communicate complex clinical information to ophthalmic surgeons, billers, and administration in both the surgeon’s office and ASC
Adept understanding of complex care systems and strong capability to assess local dynamics to inform area business growth acceleration plans
Solid understanding of reimbursement concepts as they relate to buy and bill
Develop critical physician and ASC staff relationships within the assigned geography
Utilizes all internal resources when developing quarterly action plans or handling problem accounts
Provides weekly new business forecasts and updates
All sales activity is adequately recorded in CRM
Maintain an in-depth and professional level understanding of the Harrow surgical peri-operative products
Collaborate effectively with internal departments and peers
Act with a sense of urgency at all levels of customer care and follow up
Ability to travel throughout the assigned geography on a routine basis
Utilize the designated CRM system – Salesforce
Understand and follow all industry and company policies and guidelines
Comply with all state and federal legislation and regulatory requirements
Manage expenses in a thoughtful, responsible, and ethical manner
Resourceful thinker that may not have a complete roadmap to success, but finds the resources available to win and prosper
Acts as the liaison for customer complaints or issues with continual follow-up
Submits all required reports, including monthly expense reports, on time
Competent in PowerPoint, Excel, Word & Outlook