OCM System Engineer, Hybrid

AbbVie•Mettawa, IL

33d•Hybrid

About The Position

Come to work each day with an inclusive and collaborative business technology team. As an OCM System Engineer in AbbVie Business Technology Solutions (BTS), you'll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better. Overview: We are seeking a hands-on Salesforce Marketing Cloud Developer / Junior Architect to join our team. The ideal candidate will have strong practical experience implementing, customizing, and optimizing solutions using Salesforce Marketing Cloud, as well as awareness of new and upcoming features in the Salesforce ecosystem such as Agentforce, Agentforce Marketing, Data Cloud, and related roadmap initiatives.

Requirements

Bachelor's degree with 6 years of relevant experience, master's degree with 5 years, or PhD.
4+ years of hands-on experience with Salesforce Marketing Cloud
Solid understanding of Journey Builder, Marketing Cloud APIs
Knowledge of broader CRM ecosystem (Veeva CRM, Service Cloud, Mulesoft)
Knowledge of new developments and upcoming features in Salesforce, particularly those related to Data Cloud and Agentforce
Experience with marketing automation best practices
Ability to design and architect solutions for integrations, data flows, and scalable campaigns
Excellent problem-solving, communication, and collaboration skills

Nice To Haves

Salesforce Marketing Cloud certification(s)
Experience with customer data platforms or cloud data architecture
Exposure to AI-driven features and roadmap components within Salesforce products

Responsibilities

Develop, configure, and support solutions leveraging Salesforce Marketing Cloud (Specifically Journey Builder)
Work closely with stakeholders to understand marketing requirements and translate them into technical solutions
Implement and scale our International Commercial Omni Channel Marketing solution
Implement and maintain complex multi-channel campaigns, customer journeys, and audience segmentation
Integrate Salesforce Marketing Cloud with other platforms and products like Mulesoft, Data Lake (Palantir Foundry), Veeva CRM.
Participate in architectural decisions for marketing automation and data flows
Design, build, and optimize Journey designs, Custom API integrations etc.
Stay updated on the Salesforce roadmap, with particular attention to Marketing Cloud, Agentforce, Data Cloud, and emerging features
Troubleshoot issues and ensure optimal performance and security of our Marketing cloud solutions
Document technical solutions and provide training/support for marketing teams