OCM Analyst

Computer Aid • Trenton, NJ

36d • $32 - $38 • Hybrid

About The Position

We are looking for a motivated Organizational Change Management (OCM) Analyst ready to take us to the next level! If you have the experience assisting with the creation of documentation, user guides, and other communication materials and are looking for your next career move, apply now. We are looking for an Organizational Change Management (OCM) Analyst to support the OCM and Communications Leads in the rollout of a new application. This role is crucial in assisting with the creation of documentation, user guides, and other communication materials to facilitate a smooth transition for users. This position will be full-time contract and hybrid in Trenton, NJ.

Requirements

• 2+ years of relevant experience in organizational change management, communications, or a related field
• Bachelor's degree in Business Administration, Communications, Information Systems, Public Administration, Organizational Development, or equivalent experience
• Strong written and verbal communication skills
• Excellent organizational and detail-oriented capabilities
• Ability to create clear, concise, and user-friendly documentation
• Proficiency in managing communication channels and content
• Familiarity with Salesforce-based applications is a plus
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Nice To Haves

• Prior experience in the education sector or government projects
• Certification in Change Management (e.g., Prosci, CCMP) is a plus

Responsibilities

• Assist in creating comprehensive documentation, user guides, FAQs, and other materials to support the new application
• Manage communication channels, ensuring that all content is accurate, user-friendly, and readily available to stakeholders
• Coordinate with different departments to gather necessary information for documentation and communication materials
• Ensure clear and effective communication with users regarding changes and updates related to the new application
• Gather and analyze feedback from users to continuously improve communication materials and support processes
• Work closely with the OCM Lead, Communications Lead, and other team members to ensure consistency and accuracy in all communication efforts
• Assist in developing and delivering training programs and workshops to prepare users for the new application
• Provide general support to the OCM team in executing change management activities and tracking progress

Benefits

• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees