OCIP Administrator

WTW•Short Hills, NJ

About The Position

The Client Manager of Wrap Ups functions as the backbone of our account management teams working collaboratively to meet and exceed client expectations. They interact regularly with both clients and insurance carriers to provide the best coverage protection and knowledgeable understanding of Controlled Insurance Programs. If you enjoy actively preparing for client meetings, coordinating important information, getting out of the office to walk project sites, building, and maintaining long term relationships this role would suit you well. The Client Manager-Wrap Up provides day-to-day client service and risk management assistance on assigned accounts. Works with Sr. Client Services Specialists, Account Executives and/or Client Advocates, as well as Claims Professionals to implement, maintain, and close-out wrap-up programs. Provides required reports to carriers and communicate with carriers regarding enrollment and/or audit issues, etc. Participates in program meetings for selected accounts. Prepares and delivers master policies, management reports, and communicate with enrolled and excluded contractors as necessary. Coordinates administration activities related to managing a CIP.

Responsibilities

Work closely with Willis Towers Watson team in coordinating service on account
Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction
Work with Claims and Safety representative on issues related to the program
Participate in weekly/monthly meetings
Attend and present CIP information at Pre-Bid/Pre-Con and carrier meetings
Maintenance of client/contractor files
Work with contractors to gather appropriate enrollment information and monthly payroll reports as well as evidence of non-CIP coverage
Process enrollments, including bid deduct calculation, and forward to data entry center for processing
Process contractor/project closeouts as outlined in the CIP manual
Maintain quality control, ensuring all enrollments, payroll reports, certificate of insurance compliance and closeouts are processed timely and accurately
Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.)
Develop proficiency in Wrap Administration system
Review Wrap Administration system reports to verify accuracy and identify problem areas
Coordinate reporting of client and carrier information and provide interpretation of financial reports as required
Prepare monthly/quarterly progress reports and explain to client/contractors
Provide monthly reporting of data/account information as required
Assist in compiling stewardship reports
Provide necessary information to marketing regarding payroll, rating, deduct history
Assist in review and delivery of Master policies
Process mid-term policy changes as requested
Research and compile answers to client/contractor’s policy and coverage questions—coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate
Assist with follow-up on carrier issues
Assist in resolving any carrier discrepancies
Coordination & review of audits with carriers
Some travel may be required
Other Duties as Assigned