Occupational Health Services Operations Manager

Sturdy Memorial Hospital•Attleboro, MA

6d•Onsite

About The Position

The OHS Operations Manager works collaboratively with the OHS Medical Director and the Sr. Occupational Health Nurse Practitioner to develop, implement and oversee the delivery systems for the Occupational Health Service and the Sturdy Health Employee Health Program. The Operational and Business Manager provides leadership and oversight of the Occupational Health Staff. This role functions within the policies, practice guidelines, and procedures of Sturdy Health in addition to the Department of Public Health, DNV, CDC, OSHA and other regulatory agencies standards. Promotes a safe and healthful work environment and assists healthcare personnel in maintaining optimum mental and physical health in compliance with Massachusetts Department of Public Health, Occupational Safety and Health Administration (OSHA) and Workers’ Compensation requirements. Education/Training: · BA/BS Degree in Business, Health Care Administration, or another relevant field required. · Masters in health-related field preferred Licenses/Certification: · BLS required Required Qualifications and Skills: · Minimum of 3-5 years’ experience of OSHA/ Occupational Health Regulations. · Must possess excellent interpersonal skills and adaptability, creating a favorable image in relationship to the Occupational Health Services Department and Sturdy Health as a whole. · Strong leadership and analytical base · Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients. · Command of verbal and written English · Positive interpersonal communication skills · Good organizational skills Must develop and maintain positive relationships across all areas of responsibility. Must visibly demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient. Provides timely, positive responses to the needs of all customers, including patients, families, co-workers, and providers. · Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies Preferred Qualifications and Skills: Three to five years of supervisory or management experience in a medical office or healthcare setting. Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements. Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools. Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management. Excellent leadership, communication, and conflict-resolution skills. Ability to develop and implement policies, procedures, and process improvements. Essential Job Functions: · Responsible for implementing projects and strategic plans in multispecialty sites with oversight · Maintains a safe and healthy environment for patients and staff by following policies and procedures. · Provides leadership support to those who supervise support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards. · Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs. · Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients. · Ensure all staff members complete competency requirements as required for their position. · Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests. · Assist providers and ensure availability of needed supplies. · Implement processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry. · Works with the site Medical Director or Physician Lead, and site coordinators to develop office orientation procedures and protocols. · Responsible for serving as site’s point of contact for all provider needs and patient concerns. · Responsible for the achievement of key metrics as clearly outlined in the Annual Goals. · Reports monthly KPIs, provide updates on goals and collaborates in strategic plan for OHS department. · Responsible for successful implementation of necessary site interventions. · Hold monthly staff and/or Provider meetings. · Collaborate with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach. · Ensure that staff's training needs are met. · Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff. · Has the authority to direct and support employees’ daily work activities. · Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews. · Assists in planning, monitoring and/or managing budget in functional area of department. · Assist with other administrative responsibilities as needed. · Ensures general site cleanliness, including waiting/exam rooms. · Monitors and maintains supplies needed for practice operations and ability to develop and implement policies, procedures, and process improvements. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures. ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to perform the essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. PHYSICAL DEMANDS: Must be able to lift, push, pull with or without reasonable accommodation, able to work additional hours and be flexible with schedule. Must be able to walk, sit, answer telephones without or without reasonable accommodation. Exposure to blood and/or body fluids and infectious materials is inherent in this position.

Requirements

BA/BS Degree in Business, Health Care Administration, or another relevant field required.
BLS required
Minimum of 3-5 years’ experience of OSHA/ Occupational Health Regulations.
Must possess excellent interpersonal skills and adaptability, creating a favorable image in relationship to the Occupational Health Services Department and Sturdy Health as a whole.
Strong leadership and analytical base
Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.
Command of verbal and written English
Positive interpersonal communication skills
Good organizational skills
Must develop and maintain positive relationships across all areas of responsibility.
Must visibly demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
Provides timely, positive responses to the needs of all customers, including patients, families, co-workers, and providers.
Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies

Nice To Haves

Masters in health-related field preferred
Three to five years of supervisory or management experience in a medical office or healthcare setting.
Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management.
Excellent leadership, communication, and conflict-resolution skills.
Ability to develop and implement policies, procedures, and process improvements.

Responsibilities

Responsible for implementing projects and strategic plans in multispecialty sites with oversight
Maintains a safe and healthy environment for patients and staff by following policies and procedures.
Provides leadership support to those who supervise support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.
Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.
Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.
Ensure all staff members complete competency requirements as required for their position.
Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
Assist providers and ensure availability of needed supplies.
Implement processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
Works with the site Medical Director or Physician Lead, and site coordinators to develop office orientation procedures and protocols.
Responsible for serving as site’s point of contact for all provider needs and patient concerns.
Responsible for the achievement of key metrics as clearly outlined in the Annual Goals.
Reports monthly KPIs, provide updates on goals and collaborates in strategic plan for OHS department.
Responsible for successful implementation of necessary site interventions.
Hold monthly staff and/or Provider meetings.
Collaborate with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach.
Ensure that staff's training needs are met.
Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff.
Has the authority to direct and support employees’ daily work activities.
Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews.
Assists in planning, monitoring and/or managing budget in functional area of department.
Assist with other administrative responsibilities as needed.
Ensures general site cleanliness, including waiting/exam rooms.
Monitors and maintains supplies needed for practice operations and ability to develop and implement policies, procedures, and process improvements.