Occupational Health Services Associate
About The Position
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Job Description: The OHS Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.
Requirements
- High school degree or GED required.
- Able to complete work with minimal errors under limited supervision required.
- Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
- Ability to multitask (i.e., read or type while talking on the phone) required.
- Strong written and verbal comprehension and expression skills required.
- Ability to type 35+ WPM required.
- Must take ownership, be open, work as one, and stay curious.
Nice To Haves
- Previous experience with CRM systems (i.e., Salesforce) preferred.
Responsibilities
- Schedule donor occupational health testing within vendor systems.
- Process and complete drug and occupational health testing results to ensure delivery to clients.
- Learn and understand the regulated processes for both drug and occupational health testing.
- Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
- Work with internal teams to assist clients.
- Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
- Meeting attendance, production and quality standards of the company/department.
- Records details of all calls and tasks, as well as actions taken, into Salesforce.
- Other duties related as assigned by management.
- Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
- Contributes to team effort in maintaining service level agreements (SLA).
- Contribute to a positive team environment.
- Contribute to creating and maintaining work instructions and Milo flow charts.
- Ability to multitask, make decisions, and work independently and well as with a team.
Benefits
- The Company also offers a full range of benefits, including medical, dental, and 401k.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
