Occupancy Specialist

Housing Authority of Paducah • Paducah, KY

2d

About The Position

The Housing Authority of Paducah (HAP) is seeking a detail-oriented, service-driven, and forward-thinking professional to serve as an Occupancy Specialist. This role is critical in supporting our mission to provide safe, affordable housing by ensuring accurate and compliant applicant intake, eligibility determination, and waiting list management in accordance with HUD regulations and agency policies.
The ideal candidate demonstrates strong analytical ability, professionalism, sound judgment, and a commitment to equitable service delivery.

This position is a temporary appointment not to exceed nine (9) months. Based on operational needs, funding availability, and demonstrated performance, the position may be considered for reclassification to a regular full-time role.

Requirements

• High school diploma or equivalent; associate degree or higher preferred
• Proven experience in housing, social services, or related fields
• Strong knowledge of HUD regulations and housing program policies
• Excellent organizational and administrative skills
• Strong analytical and problem-solving abilities
• Professionalism and sound judgment in decision-making
• Effective communication and interpersonal skills
• Ability to handle sensitive information with confidentiality
• Proficiency in computer applications, including MS Office and housing management software
• Applicable HUD regulations, public housing eligibility requirements, and waiting list management procedures
• Housing program availability and leasing requirements
• Federal, state, and local laws, rules, and regulations related to housing programs
• Methods and practices for preparing reports, documentation, and records
• Principles and practices of applicant eligibility determination, including income and asset verification
• Standard office procedures, business communication practices, and use of computer systems and related software
• Managing and maintaining housing waiting lists and applicant tracking systems
• Reviewing documentation and determining applicant eligibility in accordance with established guidelines
• Preparing clear, accurate reports, summaries, and supporting documentation
• Utilizing computer systems and standard office equipment (e.g., word processing, email, spreadsheets, databases, and multi-line phone systems)
• Effective verbal and written communication skills to interact professionally with coworkers, supervisors, applicants, and the public
• Applying sound judgment and attention to detail in reviewing sensitive and confidential information
• Maintain regular attendance and punctuality
• Adapt to changing priorities, regulations, and operational needs in a dynamic work environment
• Communicate effectively and professionally in both written and verbal formats
• Maintain a high level of confidentiality and discretion when handling sensitive information
• Read, interpret, and apply policies, procedures, and regulatory guidance
• Prepare routine correspondence and documentation with accuracy
• Present information clearly in one-on-one or small group settings
• Work independently with minimal supervision while exercising sound judgment
• Perform a variety of administrative and program-related tasks within established guidelines
• Operate standard office equipment and technology platforms efficiently
• Meet requirements to be insured under the Authority’s vehicle policy and covered under the Authority’s fidelity bond, as applicable

Responsibilities

• Manage applicant intake processes, ensuring all documentation is complete and accurate
• Determine applicant eligibility in compliance with HUD regulations and agency policies
• Maintain and update waiting lists, ensuring timely and equitable processing
• Conduct regular reviews to ensure ongoing compliance and accuracy
• Collaborate with team members and external agencies to facilitate smooth operations
• Prepare and maintain detailed records and reports related to occupancy activities
• Assist in resolving applicant inquiries and provide excellent customer service
• Support agency audits and compliance reviews as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees