Occupancy Specialist I (Walnut Terrace)
About The Position
WinnCompanies is looking for an Occupancy Specialist to join our team at Walnut Terrace, a 63-unit mixed-income residential community located in Greenfield, CA. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients. Please note that the pay range for this position is $15.00 to $18.00 per hour, depending on experience. Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Minimum of 1-2 years of customer service experience.
- Direct experience with LIHTC and Section 8 programs.
- Experience with computer systems, particularly Microsoft Office.
- Excellent customer service skills.
- Eager to learn the business and tasks at hand.
- Strong attention to detail.
- Ability to work under pressure.
- Exceptional interpersonal and communication skills.
- Ability to work with a diverse group of people and personalities.
Nice To Haves
- Associate's degree.
- NALP, COS, SHCM, or CPO certifications.
- Experience with Yardi or RealPage property management software.
Responsibilities
- Process initial, interim and annual recertifications.
- Notifying residents of their impending recertifications using notices supplied by Property Management Software.
- Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.
- Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, recertifications and negotiating lease renewals.
- Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations.
- Assist in all facets of physical and financial Management as needed and assigned for the Property Manager.
- Act as Property Manager in absence of the Manager for specified amounts of time.
- Prepare financial reports for the Property Manager as well as resident correspondence, and recertification notices.
- Monitor the flow of accounts payable from issuing purchase orders to processing invoices.
Benefits
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
