OBCC Scheduling Coordinator, Per Diem
About The Position
Odessa Brown Children’s Clinic (OBCC) has locations in Othello and the Central District. Services at the clinics include pediatric medical care, behavioral health, dental services, nutrition, sports medicine, physical therapy, occupational therapy and more. Since 1970, OBCC has worked to uphold the vision of community organizer Odessa Brown: to bring quality healthcare with dignity to children from birth to young adulthood in the Central District and south Seattle. Responsible for scheduling accurate and timely appointments and modeling Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients, families and clinic partners. Coordinators are assigned to a scheduling team, with a primary location at either the Contact Center or the Hospital, but with responsibilities and rotations at both locations. Scheduling Coordinators serve as the first point of contact for patients and families seeking care in our Ambulatory Specialty Clinics and scheduling roles may involve coordination of scheduling across specialties. Scheduling Coordinators provide valuable information and reassurance to families; demonstrating empathy, high attention to detail, aptitude at multi-tasking, effective prioritization and commitment to teamwork. The Coordinator works collaboratively with team members to provide quality service to ensure delivery of safe patient care. Staff in this role communicate frequently in a variety of formats with our many partners, both internal to SCH and outside our organization.
Requirements
- High school diploma or equivalent experience.
- Minimum of one (1) year customer service and/or administrative support experience.
- Experience using computers with a high degree of accuracy.
- Complete epic training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the EPIC training.
Nice To Haves
- Bachelor’s Degree.
- Three (3) years experience working in a health care setting or related field.
- Significant experience working with the general public in a health care/customer service environment.
- Familiarity with other cultures/bilingual skills.
- Experience in Epic Cadence.
Benefits
- Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
- Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
