OB/GYN - Surgery Scheduler - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

16h•Onsite

About The Position

The surgery scheduler will provide clerical support in the Murfreesboro Medical Clinic OB/GYN Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High school diploma or GED

Nice To Haves

Experience preferred, but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails
Be at your workstation on time and prepared to start the day
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned
Schedule, coordinate and reschedule patient appointments as instructed.
Responsible for scheduling all surgery patients for surgery, pre-op and post-op appointments.
Review surgical paperwork with patient and have patient sign necessary documents.
Call insurance to verify benefits and obtain prior authorization and pre-certifications.
Maintain the providers’ surgery schedules.
This position is cross-trained to cover reception whenever needed.
Prepare and process fee tickets for patient appointments.
Collect and process co-payments, deductibles, co-insurances or other patient-responsible balances.
Ability to provide good telephone etiquette and be able to communicate surgery details/instructions when scheduling surgery in office and over the phone.