OADRC Program Manager

TX-HHSC-DSHS-DFPS • Austin, TX

19d • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

The Texas Health and Human Services Commission (HHSC) Community Services (CS) division is seeking a highly qualified candidate for the position of Manager IV. This position reports directly to the Director of the Office of Aging and Disability Resource Centers (OADRC). It involves senior-level program management to support Texas’s 28 Aging and Disability Resource Centers (ADRCs).

The OADRC Program Manager performs highly advanced (senior-level) managerial and consultative work overseeing the operations, policies, and strategic direction of the OADRC’s program, policy, and grants functions. This position manages a multidisciplinary team responsible for administering and supporting Texas’s 28 ADRCs. It ensures compliance with state and federal requirements, agency standards, and grant obligations.

Working under minimal supervision with extensive latitude for the use of initiative, discretion, and independent judgment, the OADRC Program Manager develops program strategies; interprets and implements complex statutes, rules, and policies; oversees large-scale programs and grants; and provides high-level guidance to internal leadership, external partners, legislators, and executive stakeholders. The position attends work on a regular and predictable schedule and may be eligible for telework in accordance with agency policy.

Requirements

• Knowledge of long-term services and supports programs, aging and disability services, and related regulations.
• Knowledge of Texas legislative processes, rulemaking, and state government operations.
• Knowledge of program planning, grant management, budgeting, and performance measurement.
• Skill in leading and managing teams, including performance management and staff development.
• Skill in strategic planning and project management.
• Skill in grant administration, policy analysis, and translating complex information.
• Skill in communication, public speaking, and preparing technical documents.
• Skill in managing multiple priorities and meeting deadlines.
• Ability to use independent judgment and make decisions within broad guidelines.
• Ability to oversee multiple programs and high‑priority initiatives simultaneously.
• Ability to evaluate program performance and implement improvements.
• Ability to build partnerships, collaborate, negotiate, and communicate effectively.
• Ability to supervise, mentor, and develop staff in a fast‑paced environment.
• Graduation from an accredited four‑year college or university is preferred (four years of relevant work experience may substitute).
• Four years of full‑time professional experience in the health and human services field.
• Three years of supervisory experience overseeing professional‑level staff.
• Two years of experience in policy development and/or program management.

Nice To Haves

• Experience with the Older Americans Act or No Wrong Door programs preferred.

Responsibilities

• Provides advanced managerial direction and oversight for the OADRC program, policy, and grants functions, exercising delegated authority over planning, staffing, and operations.
• Establishes strategic priorities, long-range goals, and performance expectations to support statewide service delivery.
• Directs and evaluates professional staff and supervisors, assigns and reviews complex work products, and ensures alignment with agency objectives.
• Provides managerial oversight of program staff reviewing and approving invoices and expenditures to ensure fiscal integrity, accountability, and alignment with grant requirements and approved budgets.
• Collaborates with contracts and finance management staff to address financial issues, trends, and risks identified during these reviews.
• Responsible for workforce planning, staff selection, training, coaching, and performance management, as well as overseeing human resources functions for direct reports.
• Leads the planning, organization, monitoring, and reporting of multifaceted initiatives and ensures the quality and accuracy of high-level reports, analyses, policies, correspondence, and presentations provided to agency leadership and external stakeholders.
• Directs the development, implementation, and evaluation of program rules, policies, procedures, and operational guidance governing ADRC services.
• Oversees the preparation and submission of complex grant applications, budgets, performance measures, and mandatory reports, ensuring compliance with state and federal requirements.
• Evaluates the effectiveness, efficiency, and outcomes of policies, grants, and program operations, identifies systemic issues or risks, and recommends programmatic and policy changes to leadership to improve service delivery and program performance.
• Ensures statewide compliance with governing statutes, grant conditions, and HHSC policies through oversight, monitoring, and, as needed, corrective action.
• Oversees the use, integrity, and analysis of program data to monitor service trends, performance outcomes, and emerging needs across service areas.
• Provides advanced consultative services and technical assistance to ADRC contractors, local partners, and internal staff, serving as an authoritative resource on complex policy and programmatic issues.
• Interprets and applies regulations and program standards, advises leadership on compliance risks, and supports consistent implementation across regions.
• Responsible for providing oversight and staffing of the programmatic help desk, external program public mailbox, and the statewide rollover line.
• Leads and contributes to strategic planning efforts and high-visibility special projects impacting ADRC operations and service delivery.
• Utilizes quantitative and qualitative data to identify risks, gaps, and opportunities for improvement, and ensures data is translated into actionable insights for leadership, policy development, program planning, and legislative or executive reporting.
• Identifies opportunities for innovation, process improvement, and systems alignment, and directs the development and implementation of improvement initiatives.
• Establishes work plans, milestones, and performance indicators; monitors progress; evaluates outcomes; and communicates findings and recommendations to executive leadership and key stakeholders.
• Represents OADRC at the state level in meetings, interagency workgroups, and stakeholder forums.
• Responds to legislative, executive, and senior management inquiries by preparing complex briefings, analyses, reports, and supporting documentation.
• Coordinates cross-divisional and external collaborations to advance program goals, support policy initiatives, and ensure consistent communication with partners and decision-makers.
• Performs other related managerial and programmatic duties as assigned to support agency priorities, statewide initiatives, and the mission of HHSC.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees