Eagle Logistics Systems: NVOCC Import & Export Specialist

AJC International•Savannah, GA

About The Position

We are seeking a highly motivated Import & Export Specialist to join our NVOCC team! The Import & Export Specialist will be responsible for providing the highest level of service and creative solutions to our customers while effectively quoting and coordinating import and export shipments with a focus on refrigerated shipments. The ideal candidate should have a working knowledge of import & export documentation, domestic & international freight forwarding experience, refrigerated shipping requirements and should be service oriented, proactive, adaptable, and a creative problem solver.

Requirements

Ability to multi-task.
Strong interpersonal skills, ability to communicate and interact with all levels of management, clients, and vendors.
The ability to work in a team-oriented, and fast-paced environment.
Requires attention to detail, excellent problem solving, conflict resolution, and organizational skills.
High level of energy, lots of enthusiasm, and a strong sense of urgency.
Bachelor’s Degree or related experience.
At least 1 to 2 years of ocean import and export experience with an NVOCC or freight forwarder is preferred.
1 to 2 years experience in customer service related roles.
Experience with working with ocean carriers preferred
Intermediate to advanced knowledge of Microsoft office (Word, Excel, Outlook, PowerPoint).
Candidates must be able to speak, read, and write English fluently.

Nice To Haves

Cold chain operational knowledge preferred.
Knowledge of USDA/FDA regulations preferred.
Experience in Descartes management systems a plus.
Knowledge of refrigerated shipping operations is preferred.
Knowledge of incoterms.
Proficiency in Spanish or another second language is preferred.

Responsibilities

Manage domestic and international import & export shipments for key customers.
Book shipments with steamship lines and/or truckers.
Coordinate with loading facilities, truckers, ocean carriers, and other vendors in the US and internationally.
Prepare required documentation for each shipment.
Track and trace cargo.
Update all systems with shipping and customer information.
Provide constant communication and updates to customers.
Manage all pricing for key customer accounts to ensure that correct information is in the system for billing.
Send invoices to customer to ensure timely payment.
Provide support to sales through research and customer support.
Assist with obtaining ocean and drayage rates from vendors.
Other related tasks as assigned.