Nutrition Resource Specialist

Southern Maine Agency on Aging•Westbrook, ME

4d•$21

About The Position

Southern Maine Agency on Aging (SMAA) is committed to positive long-term outcomes for older adults and their caregivers. We empower older adults, adults with disabilities and their caregivers to live to their fullest potential by providing services, resources and information. At SMAA, we believe that a supportive and inclusive workplace, where everyone feels valued a nd heard, is key to shaping organizational culture and advancing our work with un der represented and diverse communities. We were recently voted Best Places to Work in Maine for 2024 & 2025 ! Position Summary : The Nutrition Resource Specialist is responsible for providing high-quality program support across SMAA’s Home Delivered Meals (HDM) and Congregate Meal sites. This includes conducting assessments, determining eligibility, linking clients to needed resources, coordinating daily meal operations, managing inventory, and supporting volunteers. This role ensures consistent, client-centered service delivery across all Nutrition sites and works collaboratively with the Nutrition Manager, Resource Specialists across locations, volunteers, and community partners.

Requirements

At least three years of closely related experience, including experience working with older adults, working with volunteers, and supervisory experience.
Ability to manage a community-based program that includes direct services as well as collaborative activities with other agency programs and community partners.
Excellent interpersonal skills both in writing and verbally, to deal persuasively and tactfully with clients, staff, volunteers, and the public.
Excellent training and observation skills.
Strong ability to motivate and manage multiple priorities.
Strong technical skills that include working with computers and online capability.
Access to reliable transportation.
High school diploma

Nice To Haves

Associate or bachelor’s degree in nutrition, social services, human services, or related field preferred.

Responsibilities

Client Assessment & Resource Navigation Conduct thorough assessments using standardized tools, interviews, and observation techniques within required timelines.
Explain assessment processes clearly and compassionately with clients.
Ensure assessments meet all regulatory and SMAA policy standards.
Identify needs and provide linkages to internal and external resources; escalate referrals when additional intervention is warranted .
Maintain accurate , timely documentation in SMAA databases.
Nutrition Program Operations Coordinate daily site operations for Home Delivered and Congregate Meals, including meal ordering, packing, delivery coordination, and daily workflow scheduling.
Support accurate meal counts, route preparation, and service logs.
Maintain a safe, organized, and sanitary kitchen and dining environment.
Serve as a consistent on-site point of contact for clients, staff, volunteers, and facility partners.
Inventory & Supplies Management Manage food inventory, supplies, equipment, and packing materials.
Track stock levels and communicate replenishment needs proactively.
Ensure documentation aligns with compliance standards and program requirements.
Volunteer Engagement Support Volunteer Services with volunteer recruitment, onboarding, training, and recognition.
Provide daily support and direction to volunteers to ensure smooth operations.
Foster a positive, inclusive environment that encourages volunteer satisfaction and retention.
Collaboration & Communication Coordinate with the Nutrition Manager and other Resource Specialists to ensure consistency across sites.
Maintain productive relationships with property management at assigned sites, reporting concerns promptly.
Participate in Nutrition Team meetings, SMAA trainings, and agency-wide initiatives.
Additional Responsibilities Provide coverage for other Nutrition sites as needed.
Respond to phone calls, email inquiries, and client needs promptly.
Perform all duties in alignment with SMAA’s values, safety practices, and strategic goals.
Performs other position-specific duties as assigned .