Nutrition DSME Program Support Coordinator

Greater Lawrence Family Health Center•Lawrence, MA

About The Position

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a Nutrition DSME Program Support Coordinator to join our team. The Nutrition/DSME Program Coordinator “Coordinator” provides administrative and patient support to the Manager of Nutrition and DSME (Diabetes Self-Management Education). Coordinator ensures that all patients referred into the program are managed both efficiently and promptly. With a goal to minimize any delays in care or patients being lost to follow-up, the Coordinator monitors barriers to timely access and escalates to the manager as needed. The Coordinator supports group visits by helping to organize and facilitate patient care. Under the direction of the manager and as part of pre-visit planning, the coordinator outreaches patients and follows-up asynchronously as needed. In summary, this role involves managing daily scheduling, recruiting, overseeing group sessions, reporting on outcomes, and processing referrals for Nutrition/DSME services. Present professionally in behavior, communication, appearance, and all interactions with patients and colleagues.

Requirements

Strong communication and computer skills (Word and Excel proficiency required).
Bilingual in English and Spanish (required).
Experience in a healthcare role including medical assistant, community health worker or program support coordinator required.
Ability to multitask, show creativity, and maintain a positive work environment.
Must be highly organized and able to prioritize work independently but escalate when appropriate.
Strong Customer Service skills, including ability to engage patients in appointment compliance.
Ability to form relationships with other departments (i.e. Clinical Pharmacy, Nursing), in order to facilitate timely patient care.
High School Diploma or GED required.
Experience in a health care role including medical assistant, community health worker, or program support coordinator required.

Nice To Haves

College experience or degree highly desirable.

Responsibilities

Verify that all patients scheduled with Registered Dieticians (RDs) or DSME Educators have an updated referral.
Review referral list at least three times weekly to ensure timely scheduling.
Process all referrals, prioritizing patients with GDM and high-risk patients with A1C > 9%.
Schedule appointments for both group and individual Nutrition/DSME visits.
Place reminder calls for all appointments.
Schedule or overbook STAT Nutrition or DSME appointments as needed.
Reschedule appointments when providers are unavailable due to illness or meetings.
Contact no-show patients via phone and send follow-up letters to reschedule.
Mail educational materials upon request.
Review the DSME data spreadsheet to identify patients who need follow-up or new A1C labs.
Participate in Nutrition and DSME group sessions as part of the team.
Order glucometers, strips, and lancets; schedule glucometer teaching sessions.
Co-facilitate group sessions with the Nutritionist/Diabetes Educator.
Translate for the Nutritionist group sessions when needed.