Nutrition Call Center Clerk

St. Elizabeth Healthcare•Edgewood, KY

6d•Onsite

About The Position

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 💙 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. 🌟 Benefits That Support You We invest in you — personally and professionally. Enjoy: - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: St. Elizabeth Healthcare is hiring a Call Center Clerk for our Nutrition Call Center located in our Edgewood Hospital Full-Time, Dayshift 40 hours/week Maintains electronic menu / diet system; accurately obtains meal orders from patients and visitors in an efficient and timely manner: transposes meal order into CBORD software for menu processing; conducts report processing as directed; works closely with Ambassadors communicating missed meals and patient needs. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description: Maintain computerized diet office software (CBORD) to reflect current diet orders and supplement orders received via the patient electronic health record. Update pertinent data. Process reports. Receive phone calls from patients and/or families for meal order processing. Transpose meal orders to the room service computer software for ticket processing and meal preparation with cooks and tray line. Guide and assist patients through meal ordering process to confirm diet order parameters are met. Coordinate Call Center work flow during peak volumes to maintain short call wait times. Anticipate patient needs and mediate patient concerns regarding meal service. Communicate effectively with members of other departments, physicians and co-workers. Cash handling: Monitor and maintain effective cash handling and accounting practices. Quality: Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards. Participate in performance improvement (PI) studies, assist with data collection and supports action plans. Performs other duties as assigned. Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.

Requirements

High school diploma or GED required
Basic computer skills
Strong verbal and written skills
One year of relevant work experience
Customer service trainings and skills

Responsibilities

Maintains electronic menu / diet system
Accurately obtains meal orders from patients and visitors in an efficient and timely manner
Transposes meal order into CBORD software for menu processing
Conducts report processing as directed
Works closely with Ambassadors communicating missed meals and patient needs
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background
Maintain computerized diet office software (CBORD) to reflect current diet orders and supplement orders received via the patient electronic health record
Update pertinent data
Process reports
Receive phone calls from patients and/or families for meal order processing
Transpose meal orders to the room service computer software for ticket processing and meal preparation with cooks and tray line
Guide and assist patients through meal ordering process to confirm diet order parameters are met
Coordinate Call Center work flow during peak volumes to maintain short call wait times
Anticipate patient needs and mediate patient concerns regarding meal service
Communicate effectively with members of other departments, physicians and co-workers
Monitor and maintain effective cash handling and accounting practices
Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards
Participate in performance improvement (PI) studies, assist with data collection and supports action plans
Performs other duties as assigned