Nursing Supervisor - Nursing Call Center

Option Care Health•Atlanta, GA

21h•$84,830 - $141,376

About The Position

A Call Center Nursing Supervisor is a licensed professional who provides indirect patient care services under a physician’s plan of care and in accordance with the policies and procedures of Option Care Health, the state’s professional standards, and regulatory entities. The Nursing Supervisor is responsible for providing and overseeing complete patient assessment, care planning, patient, and caregiver education, evaluating progress toward goals and recommendations for changes in the plan of care. The Nursing Supervisors additional competencies allow for independence in the practice of the specialty and positions the Nursing Supervisor to train and oversee pertinent competencies.

Requirements

Registered Nurse with a license in the current state of practice with 1 year of nursing supervisory/charge experience, or at least 3 years of relevant nursing experience with demonstrated progression.
Must live in a Compact state with an active corresponding license
Must have a Compact RN license
Required certification in CPR.
Member of a state or national professional organization.
Experience applying knowledge of local, State, Federal, accrediting body, and OSHA rules and regulations.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in the indirect management of team members, including assisting in the development, training, and assignment of work/projects to other members of a team.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting, and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding, and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Willing to travel at least 5-10% of the time for business purposes (within state and out of state).

Nice To Haves

BSN
CRNI or other professional certification.
At least 1 year of supervisory experience in a hospital or home health care setting is preferred.
At least 1 year of experience in the indirect management of team members, including assisting in the development, training, and assignment of work/projects to other team members is preferred.

Responsibilities

Competent in the clinical management of home infusion patients including Patient management skills, the Nursing Process, the rules of Federal, state, and local regulatory entities that oversee and control the provision of care in a Home Health Agency.
Knowledgeable of documentation and billing requirements for home health/ infusion care goods and services.
Determines suitability of patients for home care.
Supervises, monitors, and evaluates the quality and effectiveness of patient care by call center nurses.
Complies with reporting requirements, ensures policy and procedure, and compliance.
Reviews and monitors appropriateness of Nursing Care Plans and directs the staff to modify the plan as needed.
Participates in the process for assessing, managing, and reporting data to senior leadership.
Develops, implements, evaluates, and participates in office specific continuing education and orientation programs.
Assists in the recruitment, development, and monitoring of new staff.
Coordinates and participates in call responsibilities.
Maintains confidentiality of patient and proprietary information.
Participates as a member of process improvement teams, including conducting chart audits.
Identifies opportunities for improvement and communicates to senior leadership.
Speaks knowledgeably of the scope of services that are available through Option Care and provides support to sales professionals on an ongoing basis.