Nursing Scheduling Coordinator

True Care•New York, NY

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Requirements

High School Diploma or equivalent (required)
HHA eXchange experience (preferable)
Fluency in Spanish, Chinese or Bengali is a huge plus
Prior experience in home care, healthcare scheduling, or care coordination preferred
Strong verbal and written communication skills
Excellent organizational skills with attention to detail
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Professional, positive, and team-oriented attitude
Strong customer service skills with a patient-focused approach

Responsibilities

Coordinate and schedule Field Nurses based on patient care needs, active physician orders, and nurse availability
Maintain ongoing communication with nurses regarding assignments, visit confirmations, attendance, and schedule changes
Ensure all physician orders and care plans are active and accurately documented prior to scheduled visits
Manage nurse schedules using HHA eXchange, including monthly service calendars and real-time updates
Confirm completed visits and process time-sensitive field paperwork for weekly payroll submission
Monitor nurse attendance, missed visits, late visits, and call-outs; arrange coverage as needed
Serve as a liaison between patients, families, nurses, and physicians to support quality home care services
Answer incoming phone calls and communicate with patients, families, physicians, and staff in a professional and reassuring manner
Maintain accurate documentation while ensuring patient confidentiality and HIPAA compliance
Communicate staffing challenges, scheduling concerns, and difficult-to-staff cases with the Director and internal team
Participate in on-call rotation with other scheduling team members