Nursing Quality and Safety Specialist (Full Time)

Beth Israel Lahey Health•Burlington, MA

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the guidance of the Director for Quality and Performance Improvement, the RN Quality and Safety Specialist plays a pivotal role in advancing patient safety and quality improvement initiatives across the organization. This position serves as a clinical leader and subject matter expert in quality and safety science, working collaboratively with multidisciplinary teams to implement evidence-based practices, regulatory standards, and performance improvement methodologies. The RN Quality and Safety Specialist supports data-driven decision-making by collecting, analyzing, and presenting quality metrics, and contributes to the development of dashboards and reports that reflect institutional progress. The role also involves active participation in root-cause analyses, peer reviews, and event reporting processes, ensuring a culture of safety and continuous improvement. This position requires strong facilitation, analytical, and communication skills, along with the ability to manage multiple priorities independently. The ideal candidate will have clinical experience in cardiovascular or cardiothoracic surgery nursing, and a passion for driving excellence in patient care through quality and safety initiatives.

Requirements

BSN Required, MSN or specialty training preferred (e.g. LEAN, Six Sigma)
Minimum of BSN in Nursing from an accredited program
Current Massachusetts RN licensure
The ability to understand and support departmental and organizational mission, vision and philosophy.
The ability to manage change with sound facilitation skills.
The ability to understand processes, work side by side with colleagues at all levels of the organization, and to identify opportunities to improve and implement change.
Familiarity with performance improvement.
Must have ability to prioritize and organize assignments, and possess computer skills particularly with MS Word and proficiency in Excel.
A minimum of five years of clinical nursing experience in a tertiary care facility, current experience in the service line
Understands the field of nursing quality and safety as a whole.
Knowledge of Google’s services such as Docs, Sheets etc.
Proficiency in Microsoft office, especially Excel.
Ability to deal effectively and tactfully with internal and external customers; ability to communicate effectively with co-workers.
Able to work effectively in a multi-tasking environment.
Ability to work as part of a team.
Eager to meet or exceed objectives and take on more responsibility.
Ability to communicate results to management in a fast paced environment.
Skill in all of the above listed tools and equipment.
Excels at research, possess excellent presentation skills.

Responsibilities

Participate in selection and implementation of Performance Improvement (PI) initiatives and Clinical Information systems for assigned service line
Defines the structure, process and outcome indicators for quality improvement, safety initiatives, and patient experience initiatives.
Act as an internal consultant for assigned service line for all levels of the facility (frontline colleagues through senior leadership)
Assist in policy, process or practice guideline, protocol design, data collection, data analysis, data reporting and feedback to support research, EBP, PI, and QI in the pursuit of quality and safety with patient care
Partner with the quality department and/or service line on specific initiatives to ensure that LHMC remains a leader in meeting or exceeding publicly reported national and regional standards and benchmarks. (e.g., national patient safety goals, Leapfrog standards, TJC Core Measures, DPH, & CMS)
Develops action plans to meet regulatory requirements or identified patient safety and experience needs.
Participate in decisions regarding technology platform and interoperability that supports and enhances patient care
Build and design electronic reports for use & display within service line
Link departmental goals to organizations mission and goals.
Facilitates user support and participation in performance improvement initiatives.
Evaluates the impact information technology has on end user workflow and/or patient care
Promotes staff use of technology in a manner consistent with patient safety and confidentiality.
Partner with service line stakeholders to support initiatives
Maintains current knowledge of trends and advances in the field of Nursing quality, safety, and experience
Remains current in Nursing practice, regulatory standards, and organizational directives.
Pursues self-awareness, actively seeks feedback, accepts constructive criticism, and modifies behavior accordingly.
Engages in professional development activities such as education, participating in professional associations, or other appropriate activities.
Maintains necessary continuing education requirements for license, certifications and enhancements.
Maintains own educational record.
Supports LHMC commitment to community based activities both within the Lahey community and beyond.
Mentors nursing colleagues, nurtures leadership potential, and promote the professional development of others
Maintains strict adherence to the LHMC Confidentiality Policy.
Incorporates Lahey Clinic Guiding Principle, Mission Statement and Goals into daily activities.
Complies with all LHMC Policies.
Complies with behavioral expectations of the department and LHMC.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.