Nursing Operations Manager - Intermediate Critical Care / Multisystem PCU

Orlando Health•Orlando, FL

5h•Onsite

About The Position

Orlando Health Dr. P. Phillips is recognized as a "Best Regional Hospital" by U.S. News & World Report and one of the "Best Places to Work in Healthcare" by Modern Healthcare. It is an award-winning, full-service medical/surgical facility serving southwest Orange County and Orlando's tourist population since 1985, with a 285-bed capacity. The hospital provides expertise in diagnostic imaging, cardiovascular care, orthopedic care, surgical services, and emergency medicine. In 2025, an onsite Team Member Wellness Center opened, featuring a fitness facility, tranquility space, and wellness activities. The DPH Intermediate Critical Care / Multisystem PCU is a 33-bed unit adjacent to the ICU, functioning as a transitional care ICU step-down for patients no longer requiring intensive care but still needing close monitoring. This includes adult patients with potential life-threatening conditions, those recovering from post-cath procedures, and individuals needing advanced monitoring, specialized medication drips (like Nicardipine, Insulin, Nitroglycerin, Heparin), and/or ventilator support. The Nursing Operations Manager provides leadership and operational oversight for this 33-bed unit, accountable for achieving department and hospital goals in collaboration with other leadership. The role is supported by a Director of Nursing, Assistant Nurse Operations Manager, Department Secretary, and Clinical Assistant Nurse Managers.

Requirements

Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
Current Basic Life Support (BLS) certification.
Current Advanced Cardiovascular Life Support (ACLS).
National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years of hire.
Two (2) years as a registered nurse in an acute care/hospital setting.
One (1) year leadership experience.

Nice To Haves

Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field.

Responsibilities

Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
Identifies, recruits, develops, and retains top talent.
Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements.
Knows and practices sound business and operational excellence.
Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards.
Demonstrates initiative and situational leadership skills.
Ensures the customer experience is exceptional.
Serves as a liaison between team members and nursing administration.
Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
Facilitates and supports team member involvement in professional and organizational activities.
Holds self and others accountable to Orlando Health’s mission, vision, and values.
Demonstrates The Orlando Health Way: Assure, Engage, Unite.
Performs all other duties as assigned.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.