Nursing Operations Manager- ENDOSCOPY-Orlando Health Watson Clinic Lakeland Highlands Hospital-Lakeland, FL

Orlando Health•Lakeland, FL

About The Position

Position Summary Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond. Opening in summer 2026, Orlando Health Watson Clinic Lakeland Highlands Hospital – a state-of-the-art, seven-story, multi-specialty hospital – will serve as a vital 550,000 square-foot healthcare hub offering: 300+ inpatient beds and 69 emergency and observation beds 11 operating rooms and four cardiac interventional suites Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens Comprehensive cardiovascular, neurology, and oncology services Advanced surgical procedures Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Benefits that begin on Day 1 Four (4) weeks paid parental leave Debt-free degrees through our Preferred Education Program Tuition reimbursement and loan repayment programs Back-up childcare and elder care Fertility benefits and adoption assistance NCLEX reimbursement Free NCPDs for RN license Free Kaplan review courses Dedicated RN career counselor and GN Coordinators to develop you Specialty certifications reimbursement And more! Position Summary: Provides leadership & operational oversight for an inpatient direct care unit or units. Accountable for achievement of department and hospital goals in concert with other hospital and medical staff leadership.

Requirements

Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
Current Basic Life Support (BLS) certification.
May require one or more of the following certifications based on the assigned patient population: o Advanced Cardiovascular Life Support (ACLS) o Pediatric Advanced Life Support (PALS) o Neonatal Advanced Life Support (NALS) o Trauma Nurse Core Course (TNCC)
Two (2) years as a registered nurse in an acute care setting and one (1) year leadership experience.

Nice To Haves

Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.
National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years.

Responsibilities

Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
Identifies, recruits, develops, and retains top talent.
Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements.
Knows and practices sound business and operational excellence.
Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards.
Demonstrates initiative and situational leadership skills.
Ensures the customer experience is exceptional.
Serves as a liaison between team members and nursing administration.
Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
Facilitates and supports team member involvement in professional and organizational activities.
Holds self and others accountable to Orlando Health’s mission, vision, and values.
Demonstrates The Orlando Health Way: Assure, Engage, Unite.
Performs all other duties as assigned.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Uses working knowledge of risk management concepts.
Participates in Process Improvement activities as assigned
Interprets the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures.
Responsible for leadership & operational oversight for the Hospital Care at Home virtual nursing unit.
Proficient in the use of TeleHealth technology to oversee and conduct virtual patient care visits to the hospital at home patients; ability to assess clinical symptoms, possess critical thinking skills and escalate potential patient decompensation.
Works collaboratively with all members of the Advanced Care at Home team.
Responsible for providing virtual and in-home nursing care needed as described in the unit/department’s policies and procedures