Customer Service - Nursery Outlet Sales Associate Spring 2026

Natorp's•Mason, OH

15h•Onsite

About The Position

Primary Responsibility: To share Natorp’s knowledge, expertise, and passion for plants with every customer To provide service that is unexpected, intuitive, and personalized so that every visitor feels special To make every visitor passionate about Natorp’s by going one step further in offering an exceptional and memorable experience that is without equal in the gardening industry

Requirements

A thorough understanding of horticulture and product knowledge as it relates to the NNO operation
The willingness to share horticultural knowledge with customers and co-workers
The ability to demonstrate professional behavior under pressure
A willingness to assist with stocking and with display maintenance

Responsibilities

Greeting and welcoming visitors and customers
Assisting and advising customers with plant and hard good questions and selections
Delivering exceptional personal customer service
Resolving or referring customer concerns or complaints according to established procedures.
Assisting with activities, events, and special promotions as needed
Support and assist the full-time staff in ensuring that safety, security, health, facilities, repair, and environmental standards are met daily.
Notifying the full-time staff promptly with any safety or operational concerns
Providing the full-time staff with feedback on procedures and customer service concerns
Assisting with merchandising displays
Attending weekly staff meetings
Assisting with shut down/start up if asked
Assisting with inventory if asked
Watering
Cleaning plants, displays
Monitoring product quality, stock levels, and signage needs
Other duties as assigned