Nurse Phone Triage / Behavioral Health Coordinator

Aquidneck Pediatrics•Middletown, RI

24d•$30 - $33•Onsite

About The Position

Join the Aquidneck Pediatrics team, where you will work alongside passionate caregivers and provide patient-first healthcare. We value and respect the talented and committed people that make up our practice. Our facility is credentialed as a Patient-Centered Medical Home (PCMH) Level 3 practice. Our team of dedicated and compassionate nurses works together to provide direct and indirect care and advice to our families every day. Responsibilities: This in-person position is a 32 hours/week, full-benefits role split between two important functions: Nurse Triage (50% of the time) and Behavioral Health Coordinator (50% of the time). Acting as the key bridge between our medical team and behavioral health providers. Connecting patients and families with necessary community-based support and resources. Managing the workflow for integrated behavioral health referrals and follow-up. Telephone triage for patients and their parents calling into the practice requesting to speak with a nurse. Communicating with patients texting into the practice using our HIPAA-compliant texting app (OhMD) and triaging their concerns. Triaging OhMD communication from patients during our morning 'Quick Sick', during which a high volume of incoming texts requires accurate and quick responses. Interpret symptoms and communicate the plan of care. Educate patients and families on treatment plans. Serving as a resource to clinical staff regarding medical information and patient assessment. Refills medication per Aquidneck Pediatrics LLC e-prescribing protocol. Uses sound clinical judgment, critical thinking, and nursing process to provide direct and indirect patient care. Understand counter dosing for common over-the-counter medications, such as Tylenol, Motrin, Benadryl, etc. Identification of complex patients and subsequent referral to the case manager as appropriate. Anticipate the needs of the care team when referring or recommending actions to meet the needs of the patient. Is accountable for the integration of patient care of all clinical providers within their scope of practice, licensure, relevant education, and experience. Maintains positive interaction with patients, significant others, and members of the health care team to effectively provide quality care. Protect the confidentiality of patient information by preventing release, both verbally and in writing. Follow OSHA standards regarding bloodborne pathogens and practice Universal Precautions. Adhere to safety guidelines always. Maintain up-to-date regarding the State of Rhode Island and CDC vaccination requirements/guidelines. Keep up-to-date on local and regional infectious disease outbreaks and defer to individual Pediatricians for a specific plan of care policies. Provide direct patient care i.e. nurse visits for weight and orthostatic blood pressure measurement, administering therapeutic injections, reading PPDs, etc.

Requirements

Rhode Island RN or LPN (Required)
BLS Certification (Required)
At least 1 year of experience as a nurse in a clinical setting.
Knowledge of personal computer applications and Electronic Medical Records.
Ability to effectively communicate and interact with patients, families, and staff from diverse backgrounds.

Nice To Haves

Pediatric experience preferred.

Responsibilities

Acting as the key bridge between our medical team and behavioral health providers.
Connecting patients and families with necessary community-based support and resources.
Managing the workflow for integrated behavioral health referrals and follow-up.
Telephone triage for patients and their parents calling into the practice requesting to speak with a nurse.
Communicating with patients texting into the practice using our HIPAA-compliant texting app (OhMD) and triaging their concerns.
Triaging OhMD communication from patients during our morning 'Quick Sick', during which a high volume of incoming texts requires accurate and quick responses.
Interpret symptoms and communicate the plan of care.
Educate patients and families on treatment plans.
Serving as a resource to clinical staff regarding medical information and patient assessment.
Refills medication per Aquidneck Pediatrics LLC e-prescribing protocol.
Uses sound clinical judgment, critical thinking, and nursing process to provide direct and indirect patient care.
Understand counter dosing for common over-the-counter medications, such as Tylenol, Motrin, Benadryl, etc.
Identification of complex patients and subsequent referral to the case manager as appropriate.
Anticipate the needs of the care team when referring or recommending actions to meet the needs of the patient.
Is accountable for the integration of patient care of all clinical providers within their scope of practice, licensure, relevant education, and experience.
Maintains positive interaction with patients, significant others, and members of the health care team to effectively provide quality care.
Protect the confidentiality of patient information by preventing release, both verbally and in writing.
Follow OSHA standards regarding bloodborne pathogens and practice Universal Precautions.
Adhere to safety guidelines always.
Maintain up-to-date regarding the State of Rhode Island and CDC vaccination requirements/guidelines.
Keep up-to-date on local and regional infectious disease outbreaks and defer to individual Pediatricians for a specific plan of care policies.
Provide direct patient care i.e. nurse visits for weight and orthostatic blood pressure measurement, administering therapeutic injections, reading PPDs, etc.