Nurse Navigator, SF Head and Neck Surgery

Sutter Health•San Francisco, CA

1d•$87 - $114•Onsite

About The Position

A professional registered nurse (RN) who offers individualized assistance to patients, families and caregivers to help overcome health care system barriers. Enhances the patient experience and improves the clinical outcome for patients by providing a seamless navigation process throughout the continuum of care. Responsible for collaborating with physicians and members of the interdisciplinary teams to triage, coordinate, and consistently manage patient care by educating the patient and serving as a point of contact for patients and families. Participates in strategic initiatives within the clinical program or service line to include developing, implementing and monitoring navigation activities and sustainability, facilitates shared decision making and patient engagement by forming trusting relationships and addressing patients' communication and health literacy needs, while helping them integrate their values and preferences into treatment decisions. Works for and promotes positive outcomes for patients, providers and the Sutter health care system.

Requirements

Graduate of an accredited school of nursing.
RN-Registered Nurse of California
BLS-Basic Life Support Healthcare Provider
ONC-Oncology Nurse Certification (may also be CPHOB, CBCN, BMTCN, APHON or AOCNP) if required by entity (within 1 year with 1 year oncology experience or within 2 years with less than 1 year oncology experience)
ONS Foundations of Oncology Nursing Practice within 90 days (if less than 1 year with oncology experience)
5 years recent relevant experience.
Knowledge of medical terminology required.
Ability to ensure follow through with responsibilities and communicate with a varied level of health care staff.
Verbal and written communication skills.
Microsoft Office software experience required, including Excel and Word

Nice To Haves

Knowledge of third-party reimbursement helpful.

Responsibilities

Coordinates patient care through the point(s) of continuum specified by assisting with timely access to care, coordinating/facilitating appointments and services, and accompanying patients to appointments as needed.
Provides care coordination, symptom management support, guidance, education and advocacy across care settings.
Facilitates shared decision making and patient engagement by forming trusting relationships and addressing patients’ communication and health literacy needs, while helping them integrate their values and preferences into treatment decisions.
Assesses patients’ current and future needs, provides patient access to resources (internal and external), facilitates patient needs assessments, including distress screenings and acuity scales; coordinates/facilitates appropriate referrals.
Establishes and maintains close collaboration with providers and care team to communicate effectively ensuring seamless patient care and care coordination.
Tracks navigation program metrics and quality indicators, documents patient interactions and progression, and communicates navigation activities to physicians and the care team
Actively participates in multidisciplinary conference, assisting with preparing conference materials and providing patient follow-up as needed.
Participates in community health promotion and awareness programs.
Consistently communicates with patients, physicians and other Sutter Health staff in a courteous, professional manner that reflects the desired service outcomes of the department
Participate in ongoing quality assessment/improvement, ensuring that there is a continuous process of measuring and enhancing quality
Ability to prioritize goals and work accurately and efficiently
Adheres to all policies and procedures (i.e. Administrative and Human Resources), practices safe work habits, and engages in good business standards and practices.