Nurse Navigator - Department Of Neurosurgery

Hartford HealthCare • Hartford, CT

1d

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.
Job Summary:
The Ayer Neuroscience Institute is highly dedicated to improving the lives of our patients. We believe good communication and mutual respect is at the heart of any good team, and is essential to providing the best care. We look forward to welcoming a nurse navigator to assist us in coordinating the care and improving the efficiency with which the people of Connecticut can access our neurosurgery programs. The nurse navigator is a central aspect of our program, interacting with patients, clinicians and staff across the continuum of care.

Requirements

• BS in Nursing required.
• CT RN license required.
• Minimum 5 years clinical nursing experience preferred, particularly with neurosurgical patients.
• Competent with standard software (Word, Excel, Electronic Medical Record) and willing and able to learn additional software as needed to enhance navigation and coordination responsibilities
• Knowledgeable regarding data interpretation and the tracking and evaluation of quality indicators
• Demonstrates use of clinical skills and expertise in the area of diagnosis, treatment, and psychosocial impact of disease.
• Demonstrates excellent customer service skills including superior telephonic communications skills with the ability to comprehensively assess patient’s physical and psychosocial status as well as conduct complex medical history discussions over the telephone.
• Ability to effectively and efficiently coordinate, implement and monitor the patient’s process of care, to communicate openly and empathetically with patients and their family members.
• Ability to work independently as well as collaboratively with navigation team and multidisciplinary care team in all aspects of defining and implementing navigation program.
• Ability to communicate effectively with diverse audiences including professional staff, patients, community, media, and other service agencies.
• Knowledge of adult learning competencies and patient teaching skills.
• Demonstrated management skills reflecting self-motivation, initiative and fiscal responsibility.
• Tolerance of ambiguity and the flexibility to respond to changing system needs.
• Demonstrates a commitment to own professional growth and competency.

Nice To Haves

• MS in nursing preferred.
• Certification in specialty area preferred.

Responsibilities

• Serves as a member of the multidisciplinary care team, functioning as a patient advocate, educator, key point of contact and liaison between the patient and all other appropriate services.
• Navigates patients through the continuum of care, working with the multidisciplinary team to enhance patient and colleague experience.
• Utilize electronic medical record reports and data management skills to coordinate patient flow.
• Participate in community and colleague education initiatives
• Assist in tracking and reporting of program performance measures, quality indicators, and contribute to the continuous improvement process.

Benefits

• With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level