Nurse Navigator - RN - General Surgery

Dartmouth Health•Manchester, NH

About The Position

Overview In collaboration with a multidisciplinary team, the Nurse Navigator - RN serves as an advocate for patients with breast health concerns, particularly those facing serious illnesses such as breast cancer. By providing care coordination, education, and emotional support to patients, families, and caregivers, the Nurse Navigator ensures a seamless care continuum from diagnosis through treatment and survivorship. This role is pivotal in ensuring that patients receive high-quality, personalized care across all care delivery sites. The Nurse Navigator is responsible for managing resources and providing a comprehensive support system, serving as a liaison between patients, families, and a wide range of healthcare providers. This includes internal and external specialists, oncologists, radiologists, surgeons, and mental health professionals, along with connecting patients to support networks within the community. With a focus on breast health, the Nurse Navigator plays a key role in educating patients about treatment options, recovery processes, and long-term care, all while helping to ensure that the patient's needs and concerns are prioritized throughout the healthcare journey. Responsibilities Serves as a patient advocate for patients with serious illness. Initiates contact with the patient to introduce the navigation program, the navigator role and be accessible to patients and families throughout the care continuum. Responds to patient challenges/barriers to care until resolution is achieved. Assesses patients' medical, social, psychosocial, and other care needs matching unmet needs and barriers to care with appropriate services, referrals and support services including health professionals, providers and financial services. Collaborates with the care team to assist patients in understanding their diagnosis, treatment options and the resources available, including education, clinical research studies, and technologic advances. Develops or utilizes appropriate assessment tools to promote a consistent, holistic plan of care. Attends Interdisciplinary Team meetings and/or other meetings as necessary to ensures that appropriate patient data is available, complete and accurate. Serves as the patient advocate and interdisciplinary team member at these meetings. Acts as a liaison between patients, families and caregivers and the providers to optimize patient outcomes. Drives process improvement through collaboration with others to determine programmatic and operational opportunities for improvement, makes appropriate recommendations for changes, and assists in delivering program improvement. Establishes and maintains positive working relationships with key internal and external customers. Performs other duties as required or assigned.

Requirements

Graduate from an accredited Nursing Program required.
Bachelor of Science Degree in Nursing (BSN) required
Strong organizational skills and the ability to prioritize and reprioritize
Ability to develop collaborative relationships internally and externally
Basic computer skills
Ability to work autonomously
Licensed Registered Nurse with New Hampshire eligibility.
BLS for Healthcare Provider

Nice To Haves

Master's preferred.
Three years of applicable specialty experience in an acute or ambulatory care setting preferred.

Responsibilities

Serves as a patient advocate for patients with serious illness.
Initiates contact with the patient to introduce the navigation program, the navigator role and be accessible to patients and families throughout the care continuum.
Responds to patient challenges/barriers to care until resolution is achieved.
Assesses patients' medical, social, psychosocial, and other care needs matching unmet needs and barriers to care with appropriate services, referrals and support services including health professionals, providers and financial services.
Collaborates with the care team to assist patients in understanding their diagnosis, treatment options and the resources available, including education, clinical research studies, and technologic advances.
Develops or utilizes appropriate assessment tools to promote a consistent, holistic plan of care.
Attends Interdisciplinary Team meetings and/or other meetings as necessary to ensures that appropriate patient data is available, complete and accurate.
Serves as the patient advocate and interdisciplinary team member at these meetings.
Acts as a liaison between patients, families and caregivers and the providers to optimize patient outcomes.
Drives process improvement through collaboration with others to determine programmatic and operational opportunities for improvement, makes appropriate recommendations for changes, and assists in delivering program improvement.
Establishes and maintains positive working relationships with key internal and external customers.
Performs other duties as required or assigned.