Nurse Manager Primary Care BWH Foxboro

Mass General Brigham•Foxborough, MA

1d•Onsite

About The Position

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Brigham and Women's Primary Care Foxborough Foxborough, MA Full time/ 40 Hours Brigham and Women’s Primary Care in Foxborough is located within the Mass General Brigham Healthcare Center (22 Patriot Place, Foxborough), which provides a comfortable and convenient location for both primary care and specialty services. The Health Care Center also offer diagnostic radiology and lab services, as well as a day surgery suite. The Primary Care practice model in our clinic is built on team-based care; meaning that not only do you receive care from your Primary Care Provider, but the entire team is involved in your care, including Nursing, Medical Assistants, Care Coordination, Social Work, and Clinical Psychology, if necessary. Most of our physician providers are teamed up with Advanced Practice Clinicians (APC), either a Nurse Practitioner or Physician Assistant. Our model offers our patients the advantage of expanded access and allows us to deliver care in a more effective and efficient way About this role: - Oversee clinical and nursing operations for Primary Care practice within a multispecialty building. - Direct work for Clinical Practice Supervisor (current staff includes: 6 Nurses, 22 Medical Assistants). - Direct quality and process improvement within a Triad leadership model with Medical Director and Practice Manager. Job Summary Summary Directs, plans and coordinates the service activities and staffing performance of professional nursing and auxiliary nursing personnel in rendering quality patient care. May provide direct patient care. Essential Functions - Ensure the development, implementation, and evaluation of staff onboarding, training, and education. - Provide ongoing coaching and performance feedback for staff. - Ensures a positive work environment that is safe for patients, visitors and staff. - Coordinating unit activities with other hospital departments of the hospital - Develops and implements staffing plans. Required for All Jobs - Performs other duties as assigned - Complies with all policies and standards Does this position require Patient Care (indirect/direct)? Yes GENERAL OVERVIEW: The RN Nurse Manager (Nurse Manager) is valued member of the clinical leadership team. The primary responsibility of the Nurse Manager is to coordinate and expedite the clinical operations of a multi-disciplinary team, ensuring an exceptional patient experience. The Nurse Manager reacts to the immediate operational needs of the practice, supervising and directing other members of the interdisciplinary team to further the coordination and advancement of care of patients. Develops strong collaborative relationships across roles, disciplines and departments with a focus that ensures the needs of patients are addressed. The Nurse Manager is accountable for facilitating an appropriate response to the access needs of patients in alignment with practice based resources. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Leadership: Coordinate and expedite clinical operations including, but not limited to: a. Directs, delegates and monitors quality of care delivered by the health care team. b. Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patient's health care needs. c. Recognizes the impact of systems on health care delivery. Facilitates development of workflows and pathways that ensure the coordination of care across all settings with particular attention to transitional needs. d. Facilitates huddles, promotes and models effective, respectful communication e. Utilizes a critical thinking approach to problem solve and make decisions. f. Identifies and evaluates operational clinical needs and resolves concerns early g. Role models and facilitates change within the health care team to respond to emerging practice and organizational needs. h. Fosters and implements innovative thinking to create alternative solutions. i. Manages all resources to support optimal care of patients seeking primary care services in the clinic, telephonically and electronically including; i. Gateway, telehealth, and other emerging care delivery models. j. Models and promotes health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department. k. Develops strong collaborative relationships across roles and departments with a focus to ensure timely accesses of emerging needs of patients are addressed. l. Occasionally participates on committees or broader organizational initiatives as required. 2.Management a. Provides clinical oversight and support as needed to nursing staff and medical assistants in collaboration with the Medical Director and Practice Manager. b. Manages changes in Nurse/MA staffing schedule and appropriately adjusts resources to ensure patient care and operational needs of the practice are met. c. Authorizes hours worked by nursing staff and medical assistants, including any overtime. Direct recipient of sick and tardy calls for clinical staff. d. Assumes accountability for evaluation of performance of RNs, LPNs and Medical Assistants under the delegation/direction of the nurse manager e. Participates in the selection, supervision and of staff f. Mentors new staff, assists with orientation and staff development needs. 3. Quality and Safety a. Collaborates with nursing and practice leadership in setting quality standards for nursing care and in the development of relevant policies and procedures. b. Demonstrates ability to analyze, synthesize and apply data to drive optimal care delivery outcomes. c. Oversight for TJC readiness and quality programs. 4. Clinical Care a. Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. b. Performs all clinical tasks and responsibilities of the BWH RN as permitted by licensure, scope and institutional policy. c. Performs skilled nursing tasks competently and demonstrates operational knowledge of procedures and equipment. 5. Technology a. Demonstrates technological literacy in using computerized information systems. b. Accesses, evaluates and uses data and information from a wide range of resources. c. Demonstrates effective use of computer-based information and practice management systems for population health management, decision support, reports relative to the provision of care, continuous quality improvement and professional development. d. Provides input to the development of information systems that impact the provision of patient care. e. Facilitates and oversees staff use of health care technologies, able to develop, access and apply reporting data.

Requirements

Bachelor's Degree Nursing required
Registered Nurse in Massachusetts required.
Nursing experience 3-5 years required.
Strong organizational and interpersonal skills.
Must have excellent critical thinking and problem-solving skills.
Strong commitment to clinical excellence.
Ability to remain calm in stressful situations.
Knowledgeable of the care required by respective age groups for which care is being provided.

Nice To Haves

Master's Degree Nursing preferred.
Certification required at start or within 2 years of start date; Ambulatory / ANCC certification preferred.
Basic Life Support [BLS] Certificate preferred.
Nursing leadership experience 1-2 years preferred.
Primary Care or ambulatory experience in a clinical nursing or leadership position preferred.

Responsibilities

Oversee clinical and nursing operations for Primary Care practice within a multispecialty building.
Direct work for Clinical Practice Supervisor (current staff includes: 6 Nurses, 22 Medical Assistants).
Direct quality and process improvement within a Triad leadership model with Medical Director and Practice Manager.
Ensure the development, implementation, and evaluation of staff onboarding, training, and education.
Provide ongoing coaching and performance feedback for staff.
Ensures a positive work environment that is safe for patients, visitors and staff.
Coordinating unit activities with other hospital departments of the hospital
Develops and implements staffing plans.
Performs other duties as assigned
Complies with all policies and standards
Coordinate and expedite clinical operations
Directs, delegates and monitors quality of care delivered by the health care team.
Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patient's health care needs.
Recognizes the impact of systems on health care delivery.
Facilitates development of workflows and pathways that ensure the coordination of care across all settings with particular attention to transitional needs.
Facilitates huddles, promotes and models effective, respectful communication
Utilizes a critical thinking approach to problem solve and make decisions.
Identifies and evaluates operational clinical needs and resolves concerns early
Role models and facilitates change within the health care team to respond to emerging practice and organizational needs.
Fosters and implements innovative thinking to create alternative solutions.
Manages all resources to support optimal care of patients seeking primary care services in the clinic, telephonically and electronically including; i. Gateway, telehealth, and other emerging care delivery models.
Models and promotes health care team building and leadership skills.
Applies leadership skills to facilitate effective team functioning and operations of the department.
Develops strong collaborative relationships across roles and departments with a focus to ensure timely accesses of emerging needs of patients are addressed.
Occasionally participates on committees or broader organizational initiatives as required.
Provides clinical oversight and support as needed to nursing staff and medical assistants in collaboration with the Medical Director and Practice Manager.
Manages changes in Nurse/MA staffing schedule and appropriately adjusts resources to ensure patient care and operational needs of the practice are met.
Authorizes hours worked by nursing staff and medical assistants, including any overtime.
Direct recipient of sick and tardy calls for clinical staff.
Assumes accountability for evaluation of performance of RNs, LPNs and Medical Assistants under the delegation/direction of the nurse manager
Participates in the selection, supervision and of staff
Mentors new staff, assists with orientation and staff development needs.
Collaborates with nursing and practice leadership in setting quality standards for nursing care and in the development of relevant policies and procedures.
Demonstrates ability to analyze, synthesize and apply data to drive optimal care delivery outcomes.
Oversight for TJC readiness and quality programs.
Provides evidence-based, clinically competent nursing care in a culturally sensitive manner.
Performs all clinical tasks and responsibilities of the BWH RN as permitted by licensure, scope and institutional policy.
Performs skilled nursing tasks competently and demonstrates operational knowledge of procedures and equipment.
Demonstrates technological literacy in using computerized information systems.
Accesses, evaluates and uses data and information from a wide range of resources.
Demonstrates effective use of computer-based information and practice management systems for population health management, decision support, reports relative to the provision of care, continuous quality improvement and professional development.
Provides input to the development of information systems that impact the provision of patient care.
Facilitates and oversees staff use of health care technologies, able to develop, access and apply reporting data.