Nurse Manager In-Training

OUTER CAPE HEALTH SERVICES INC•Provincetown, MA

6d•$80,000 - $85,000•Onsite

About The Position

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions. Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model. At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives. The Nurse Manager in Training will overlap in management capacity with the outgoing Nurse Manager for a period of two (2) weeks. At the end of that period, the outgoing Nurse Manager will remain on site for a period of nine (9) months in a clinical role entitled Nurse Manager in Training Supervisor to serve as a resource and advisor to the Nurse Manager in Training while in addition to their own duties while the Nurse Manager in Training assumes the management role for the site. The Nurse Manager in Training works under the direct tutelage of the outgoing Nurse Manager and the indirect supervision of the Director of Nursing for a period of nine (9) months to learn the essential functions of the Nurse Manager as outlined below: · supervision, coordination, direction, and evaluation of the work of each of Outer Cape Health Services (OCHS) Heath Center’s nurses and Medical Assistants as the clinical leader to these roles; · contribution to quality and efficient patient outcomes; · serving as the primary clinical resource to staff and is responsibility for creating an environment to support patient-centered, team-based care; · As a member of management, the incumbent is responsible for implementing and enforcing established OCHS policies and procedures and for fulfilling administrative tasks, as assigned. Reports directly to Director of Nursing to ensure compliance with standards of nursing practice and completion of the training program. and indirectly to the Health Center Director for administrative direction and duties. Monthly meetings of the Nurse Manager in Training with the Nurse Manager in Training Supervisor and Director of Nursing will be scheduled in person or virtually at mutually agreed upon times to assess status of training and needs for adjustment or support.

Requirements

Bachelor of Science in Nursing (BSN) required from an accredited school of nursing, on current enrollment in an accredited BSN program
Current RN license from the Massachusetts State Board of Registration
BLS certification required
Minimum of three years’ professional nursing experience (hospital, clinic, ambulatory primary care setting, preferred); or one year of professional nursing experience with Outer Cape Health Services, Inc; or comparable experience
Bachelor of Science in Nursing (BSN) required from an accredited school of nursing; or continued enrollment in Bachelor of Science in Nursing (BSN) program from an accredited school of nursing with completion of Bachelor of Science in Nursing projected within six (6) months.
Successful completion of the nine (9) month training program as determined by the outgoing Nurse Manager and Director of Nursing.
Attendance at and completion of management related training opportunities identified by Director of Nursing and paid for by OCHS.
Strong interpersonal skills
Ability to work persuasively with patients, staff, providers, and external partners
Excellent communication skills, both oral and written
Organization
Accountability and dependability
Trustworthy
Independence
Ethics and integrity
Fiscal accountability
Multi-tasking
Resourcefulness
Fostering teamwork
Managing change
Developing others
Coaching & mentoring
Understand and apply routine/non-routine verbal and/or written instructions
Understand complex problems and collaborate to explore alternative solutions
Organize actions to complete sequential and/or routine tasks
Organize and prioritize individual work schedule to manage multiple patients, tasks, and/or projects
Organize and prioritize the work schedules of others to manage multiple patients, tasks, and/or projects
Make decisions that have an impact on the individual’s work
Make decisions that have an impact on the immediate work unit’s operations and/or services
Make decisions that have an impact on the health and wellbeing of patients
Communicate and exchange a variety of information
Communicate in-depth information for the purpose of interpreting, and/or negotiating
Communicate complex medical information to patients and patient families
Concentration
Learning/knowledge retention
Preparing/analyzing numerical figures
Analyzing/examining/testing data
Emotional/behavioral self-regulation
Interacting with others

Nice To Haves

Master of Nursing desirable
Bilingualism is desirable

Responsibilities

Provide supervision of day-to-day nursing operations for up to twelve (12) RN and MA staff contributing to quality and efficient patient outcomes
Collaborate with Lead MA to manage staffing levels by ensuring RN and MA staff schedules are developed, communicated and fulfilled
Coordinate and ensure that new RN and MA receive training and site orientation, forwarding completed documentation to Human Resources for personnel file
Coordinates CLIA, OSHA and other clinical employee training as needed
Collaborate with clinical leadership, Site Medical Director, Practice Manager, and other members of the team to resolve conflicts
Serve as mentor and resource to other members of the health care team to optimize overall performance and maximize patient satisfaction
Review and monitor Patient Experience ratings and comments, patient problems and concerns in collaboration with providers and Health Center Director
Work collaboratively with others to develop/revise effective workflows and procedures and communicate, monitor, improve and maintain these workflows as necessary
Promote and facilitate on-site process improvement working with frontline staff
Recommend and implement opportunities for revenue enhancements and expense reductions to optimize OCHS’s revenue stream
Schedule and lead regular RN and MA staff meetings
Oversee the ordering of all clinical supplies, immunizations and vaccines to ensure adequate supply for clinical care; maintain required documentation and minimize waste
Serve as Vaccine Coordinator for site, complete required education, and ensure that RN and MA staff are current with immunization schedule and available immunizations
Complete performance evaluations for MA and RN staff both through formal performance reviews and informal coaching
Develop performance improvement plans and participate in formal disciplinary processes for RN and MA staff
Participate in assigned committees through regular attendance and completion of committee work
Assist with data collection, reporting, and adherence to quality standards
Issue consistent and fair discipline to staff and hold staff accountable for complying with OCHS policies and procedures
Ensure that annual competency assessments for nurses are completed documented, and forwarded to Human Resources for personnel file, and collaborate with MA Manager to ensure MA competency assessment are completed, documented, and forwarded to Human Resources for personnel file
Consistently model, reinforce, and support tenets of patient-centered, team-based care
Follow all OCHS policies and procedures
Other related duties and projects as assigned and in furtherance of OCHS’s goals
Collaborate with health care providers, nurses, medical assistants and other team members to provide quality and effective patient care
Administer medications, start and maintain IV’s, provide patient teaching and perform nursing procedures as ordered
Perform nursing visits
Perform triage
Provide assessment of patient needs, patient education and family support
Provide case management
Participate in urgent care, patient stabilization, and hospital transfer, as necessary