Nurse Manager, Crisis Services

The Centers • Cleveland, OH

6d

About The Position

The Centers is launching the Behavioral Health Crisis Centers (BHCC) this September, an innovative, state-of-the-art facility designed to expand access to immediate, trauma-informed support for adults experiencing mental health or substance use crises. Our walk-in, 24/7 crisis model will offer people a safe, welcoming alternative to emergency rooms, jail, or the streets while providing rapid assessment, stabilization, and connection to ongoing care. We're forming our leadership team this spring to support our launch.
The BHCC brings together a full continuum of services across three floors, including crisis care, stabilization, and ongoing behavioral health and primary care supports through our Health Center programs. This integrated approach allows teams to meet people where they are and guide them toward sustained recovery. If you’re ready to shape what innovative behavioral health crisis care looks like for our community, we want you on our team!
🌟 LEADERSHIP OPPORTUNITY
Nurse Manager, Crisis Services
Lead nursing excellence in behavioral health crisis care
Provide clinical and operational leadership for nursing services within the Crisis Receiving Center. Oversee daily nursing operations, supervise the Charge Nurse and nursing staff, and ensure high-quality, trauma-informed patient care. Partner closely with Crisis Services leadership to ensure safe staffing, staff development, quality improvement, and continuous operational excellence.

Requirements

• Graduate of accredited professional nursing school
• Current unrestricted Ohio RN license
• BLS certification
• 3+ years clinical nursing experience
• 1+ year behavioral health/psychiatric/emergency/crisis care experience
• 1+ year supervisory or leadership experience

Nice To Haves

• BSN preferred
• psychiatric/mental health nursing certification preferred

Responsibilities

• Provide direct supervision and leadership to the Charge Nurse and nursing staff, including RNs, LPNs, Medical Assistants, and other healthcare personnel
• Recruit, hire, onboard, coach, and evaluate nursing staff in accordance with organizational policies
• Ensure adequate staffing coverage to support 24/7 Crisis Receiving Center operations
• Oversee daily nursing operations to ensure safe, effective, and person-centered care delivery
• Ensure compliance with all applicable federal, state, and local regulations and accreditation standards
• Support quality improvement initiatives, data monitoring, and performance improvement activities
• Foster a collaborative, professional, and trauma-informed work environment

Benefits

• Mission-Driven Work – Make a real difference during life's most critical moments
• 24/7 Operations – Flexible scheduling with various shift options
• Comprehensive Support – Access to clinical supervision and support
• Professional Growth – Training in crisis intervention and trauma-informed care
• New State-of-the-Art Facility – Opening September 2026
• Collaborative Culture – Work with multidisciplinary teams dedicated to recovery

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed